Business ProfileforGardner White Furniture Company

Deceptive advertising practices are rampant with **. The advertised mattress "guarantee" is not really a guarantee at all, since what the consumer is doing is actually paying exorbitant fees for the privilege of getting a "reselection" mattress. Below, in brackets, is the advertised so-called "guarantee", in the ** president's own words: [Gardner White Pledge. 6 month sleep guarantee - love your new mattress or pick out a new one. "There's no risk of choosing the wrong mattress, just the Pledge of a great night's sleep. One more reason Gardner White is ********* number one mattress store." ***************************, President of Gardner White.]This is deceptive in that it fails to inform the consumer that this "guarantee" is actually a purchased plan that comes with terms/fees that will often have you paying at least 50% more for a return than the original cost of your mattress. I figured out that to purchase a "guarantee", I would be spending anywhere from $400 up to replace an $800 (sale price) mattress, due to buying a required mattress cover, and paying a $199 "processing" fee, plus a 10% "handling" fee (What? Aren't processing and handling basically the same thing??). And they don't say if the 10% is figured on the original cost of your first mattress, the "sale" cost of the first mattress, or the cost of the new mattress...which, BTW, must be equal to or greater than the cost of the first mattress! Naturally, after I crunched all the possible numbers, I declined this ridiculous "guarantee"."No risk"?? I think not. Most consumers would agree that spending a considerable amount over and above an original purchase price would definitely constitute "risk".I am reporting this deception to the state ************************** Another related issue: they use the same process to determine a defect in a 2 week old mattress that they would use for a 10-year old mattress. That makes no sense whatsoever. THAT issue I will be taking to small claims court, seeking a refund.