Business ProfileforFoam Factory, Inc.

If I could give the Foam Factory zero stars I would! Avoid this company like the plague, they have the worst customer service that I have ever had the displeasure of dealing with. I ordered ******* replacements and was very excited to give our old couch new life. I was some-what nervous about picking the right option for both the back cushions as well as the seat. The website has detailed instructions on how to acquire the measurements from your couch covers. I called The Foam Factory on October 26 to verify the instructions of their website and spoke to a woman name **** who informed me not to follow the recommendations on their website and also suggested the back cushion foam to us. From this point on it was a total nightmare. The company looses our package or rather ***** looses our package. We originally ordered theses foam cushions in October and received them after thanksgiving. At no point did we receive an apology from the company. Once the cushions finally arrived, we waited the advised 48 hours for them to come back to shape. I only then realized that not only are the all the cushions short in both depth and length but the back cushions are made out of an incredibly flimsy material that will not support anyone's weight. My wife spoke with ********, *********, *******, and finally a manager named ****. They were all rude as well as condescending and their suggestion after spending eight hundred dollars on foam was for us to go and buy some Dacron to make up the difference in the cushions. This is an unacceptable reply. I consider my self a regular consumer and I have never in my life experienced such poorly run company. I would like a refund of the unusable back cushions totaling in an amount of ******.