Business ProfileforFoam Factory, Inc.

I purchase a 5lb memory foam mattress topper. The website stated the 5lb topper is their heaviest padded option. They have 2 other choices neither of which state the level of padding. As it turns out the 5lb memory foam topper is the softest, squishiest version of their product, which they will tell you on the phone and in the post order email they sent me. However the website makes no reference to the firmness or softest. This is the statement taken directly from their website."Our 5lb memory foam mattress toppers are for those who have tried everything else, and just don't seem to be able to find a pad that works for them. It can be difficult to find a mattress topper that is thick enough for you, and offers enough support for you to sleep comfortably. The 5lb memory foam mattress toppers are perfect for those who need a heavier padding for their mattress."This statement implies that the mattress has the most padding offered which is antithetical to the word "soft". no reasonable person would expect something that is heavily padded to be "soft". Yet on their response to my complaint they state the 5lb foam is the "heaviest and the softest". I assume they are referring the weight of the foam with regards to it being "heavy". But the website doesn't say just heavy to says "heaviest padding".The could very easily state on their website the 5lb topper is the heaviest and the softest as they stated in their response to me, because that is clear, however they don't so the consumer is left paying for a product they cannot use.They will agree to task it back but are requiring me to pay the to and from shipping and a 25% restocking fee. This would almost be the cost of the mattress to begin with. I want the product to be returned at their expense and a full refund or exchange for one that will meet my needs.Per their representative I spoke with on the phone, "this problem happens all the time."