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          Find a Location

          Durabuilt Windows and Doors Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDurabuilt Windows and Doors Inc.

            Windows
            Multi Location Business
            BBB accredited business

            Contact Information

            10920 178 St NW

            Edmonton, AB T5S 1R7

            Visit Website
            (780) 455-0440

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 31/10/2022

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Durabuilt products are built in Edmonton, Alberta. 

            Business Details

            This is a multi-location business.

            Find a Location

            Durabuilt Windows and Doors Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              10920 178 St NW, Edmonton, AB T5S 1R7
              BBB File Opened:
              1/2/2002
              Years in Business:
              36
              Business Started:
              15/4/1988
              Business Started Locally:
              15/4/1988
              Business Incorporated:
              1/1/1998
              Accredited Since:
              31/10/2022
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PPCL for this business, issued by Edmonton: Service Alberta

              These agencies may include:

              Edmonton: Service Alberta

              3rd Fl-10155 102 St, North Field Services, Licensing

              Edmonton AB T5J 4L4

              780-4274088

              http://www.servicealberta.ca/

              Type of Entity:
              Corporation
              Number of Employees:
              585
              Alternate Business Name
              • Durabuilt Design Gallery
              Business Management
              • Sara Powell, Executive Assistant
              Contact Information

              Principal

              • Sara Powell, Executive Assistant

              Customer Contact

              • Sara Powell, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (780) 455-5775
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/07/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              We installed triple pane Durabuilt windows 5 years ago. In May of 2021, we had a seal go in one of the units. We had it replaced and had to pay a service fee of $110.00 (took 10 minutes to change). Over the last 1.5 years, I have had an additional 5 seals go. This is half of my windows. Durabuilt is now trying to charge over $700.00 to come replace the seals. Which would take about an hour. They reduced the charge to $640.00 but will not adjust from there. Based on first repair, cost should be in the neighborhood of $150.00 for service fee only (which is still BS). I'm extremely disappointed because at what point will all of these units fail. We paid a lot of money for triple pane windows and they seem to not care to stand behind their product. Durabuilt has cost themselves 3-4 new builds a year through this.
              Read More
              Read 6 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Syd M

              23/10/2023

              Our condo complex has been using Durabuilt windows for years. I recently joined our board of directors in charge of building maintenance and was looking to get some windows replaced. After numerous phone calls and emails I sent the email below and still received no response:"On June 13th a tech came out and measured some windows for replacement. June 29th I emailed requesting my quote, July 7th followed up with another email, July 10th left voice mail, July 11th call returned at 5 PM will follow up "tomorrow", called July 18th spoke to someone who told me that the person handling that quote was busy and they would be get back to me, it is now August 14 and I still have not received a response. If you don't want our condo's business I will accept that but I would appreciate honesty and not to be strung along."Needless to say there are other companies that do want our business and offer much better service than Durabuilt.
              Read 3 More Customer Reviews

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

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