Customer ReviewsforDurabuilt Windows and Doors Inc.

Our condo complex has been using Durabuilt windows for years. I recently joined our board of directors in charge of building maintenance and was looking to get some windows replaced. After numerous phone calls and emails I sent the email below and still received no response:"On June 13th a tech came out and measured some windows for replacement. June 29th I emailed requesting my quote, July 7th followed up with another email, July 10th left voice mail, July 11th call returned at 5 PM will follow up "tomorrow", called July 18th spoke to someone who told me that the person handling that quote was busy and they would be get back to me, it is now August 14 and I still have not received a response. If you don't want our condo's business I will accept that but I would appreciate honesty and not to be strung along."Needless to say there are other companies that do want our business and offer much better service than Durabuilt.

Terrible company, poor quality and poor service. Have been waiting 9 months to get the screens for my windows that were ordered July 2022, they arrived Oct 2022 without screens and with damage. Have been delivered 2 sets of screens both un usable, waiting on third set now. Save yourself the head ache and don't use Durabuilt.

Do not deal with this company. I would leave zero stars if possible. I ordered two exterior doors back on October of 2021. I was told I would receive them in 12 weeks at the most. I arranged for them to be stained 16 weeks after I ordered them to allow for delays and I had a quote for installation and had it booked for another 6 weeks after the staining would be completed. My doors never arrived until middle of July 2022 despite several attempts to communicate with them and get information about my doors. I was informed that I would not be charged the full purchase price as compensation for the delays but they still charged the total amount before they delivered them without informing me. When they finally arrived, they were left outside my home with no communication even though they knew I was at home for the delivery. There repeated delays ended up costing me more than the purchase price for the doors to get them stained and installed after the fact. When I was able to get a hold of someone to deal with the issues I was originally informed I would be refunded 25% off the purchase price and this was later reduced to about 7% for no reason. Now I cannot even get someone to respond to me. Just do yourself a favor and deal with another company. They do not stand by their products, service or promises.

Had settlement cracks in my window. Discovered and reported in Summer 2020 to my builder. This was still within the builder warranty. They communicated to Durabuilt to come fix this. Pictures attached of that. No frame damage there in the window crack images. 1. When they finally came, they brought a small window for the laundry room. They didn't even bring the right window. By the time they finally came it was the fall. I think November of 2020. 2. Before the crack we could open the window all the way. After "the repair" the frame was damaged all around the edges and we could no longer open the window. They damaged the frame of our window when they replaced the glass. See attachments that show we can't open window all the way and frame damage. The frame is damaged on at least 3 sides. 3. More calls, more tickets to get this fixed. Their technician came, finally Summer of 2021. They said to me verbatim: "This is heat damage. If was caused by Durabuilt when we replaced the glass. The technician would have had to heat the frame to get the glass out in the fall. The only other explanation is if the house was built by the builder in the winter, then it could have been a heat fan used to blow through the window during construction." When I asked if this was a warranty issue, or there was anything else this could have been they assured me it was a warranty issue. There wasn't anything else they could think of. The other possibility of course is defective material in the window, which would still be warranty. 4. Our house was inspected when we took possession in June 2019. There was no damage to this window frame. Before the crack, we could open the window all the way, as there was no damage to the window frame. In the picture of the crack, the parts of the frame have no damage. After the glass was replaced the frame was damaged. Therefore, Durabuilt damaged our window frame, whether by accident (or on purpose to get more money out of us). 5. Why do I say that? The technician said they would follow up with us about what needs to be done. We never received follow up. I have to put another ticket in through their website, and follow up by phone call. 6. When we followed up by phone they said they will have to look into this and get back to us. Very suspicious. There's a lot of paperwork on this. Why couldn't they look it up and immediately get back to us? 7. I had to to follow up with builder and New Home Owners Warranty program, and follow up with Durabuilt again. 8. Then I got an email from them now in fall of 2021 telling me the tech says it's heat damage from blinds. That they could "try" a hot glue repair for $105, and if that doesn't work it means replacing the whole frame. I would have to pay for the hot glue repair, and I would have to pay for a new frame. They are saying that I damaged the window with my blinds. So, as you can see, things are not adding up. Why is the company changing the story and lying to me to try to get out of the damage they caused? 9. We don't put the blind down in this room. This happens to be the guest room and we don't have anyone staying in this room. We have no reason to put the blind down in this room, we open our windows for airflow when it's hot. When we have put blinds down in any other room of the house we leave room at the bottom of the window and put our air circulation on. This allows air to flow from the vents below the window up along the windows to prevent overheating. Unfortunately, it is impossible for blinds to have caused heat damage to this window. It was a good "try" to blame us for this damage, but there's no good evidence for it. The window was damaged by the installer, or the window material installed is defective. Furthermore, when you look at the corner and edges of the frame it was not reinstalled properly. 9. As this is a warranty issue. As the damage to the frame of the window was caused by Durabuilt in the replacing of the glass. As I have been neglected and ignored as a customer for nearly a year. I do expect Durabuilt to fix this problem. 10. It would be great if we could avoid Durabuilt criminal charges of vandalism and a lawsuit for breach of warranty contract and incompetent craftsmanship.