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Find a Location

Shamaley Buick GMC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforShamaley Buick GMC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/11/2016

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers new and used auto sales.

    Business Details

    Location of This Business
    955 Crockett St, El Paso, TX 79922-1363
    BBB File Opened:
    11/14/1997
    Years in Business:
    26
    Business Started:
    11/14/1997
    Business Started Locally:
    11/14/1997
    Accredited Since:
    7/11/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of P114372 for this business, issued by Texas Department of Motor Vehicles. The expiration date of this license is 6/30/2025.

    These agencies may include:

    Texas Department of Motor Vehicles

    4000 Jackson Avenue

    Austin TX 78731

    (512) 465-3000

    https://www.txdmv.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Shamaley Pontiac Buick GMC
    Business Management
    • Mr. Cliff Shamaley, Used Car Manager
    • Mr. David Logston, General Manager
    Contact Information

    Principal

    • Mr. David Logston, General Manager

    Customer Contact

    • Mr. David Logston, General Manager
    Additional Contact Information

    Fax Numbers

    • (915) 845-1918
      Primary Fax
    • (915) 581-9203
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On May 16,2022 I purchased a 2017 Ram **** with Sales man ******************** test drove the truck and everything was fine no service symbols where showing, that night when I got home the check engine light turned on, I then proceeded to call *********, he advise to take in the truck back to Shamaley. Once in service they told me truck was fine. They said they had to reset system, but if check engine light came back to take it back and they would fix it. They refused to tell me the codes why the check engine light was on. Check engine light came back on with in 2 weeks. I message ********* but no reply. I took my truck to Viva to get a diagnose and they told me it was the turbo actuator. I took it back to ********* and spoke with the service manager and the assured me they were going to fix it. I dropped it off for a couple of days. When they called me to pick up my truck the check engine was off however in the paperwork it did not mention the turbo actuator, I asked and they assured once again that the problem was fixed. Im trying to get a hold of them now but no one is available to pick up my calls and the check engine light is still on.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julio E

    1 star

    03/08/2024

    I was sold a 2008 Ford F450. A day later the truck didn't start anymore. Next day it ran like nothing. I called the sales manager and left a voicemail. After 4k miles the truck didnt run anymore. I took it to Shamaley Ford. Turns out i didnt buy the extended warranty and i have to pay full amount for this. To fix the truck they were charging me 22k to fix this. Dealership kept vehicle for a few months till we figured out what was going to happen. I was offered a new truck. The catch was that they would sell me the truck and add the remainder of the loan to the new loan making this new truck super expensive. I ended up calling finance company to voluntary surrender the vehicle. Finance company repossessed the truck and sold it for 2k when 25k was still owed on it. *** ** ******** ** ******** ** **** * ******* *** *** ****** ** *** ******** I will never buy from them again nor recommend them to anyone.

    Local BBB

    BBB El Paso

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