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      Country
          Country

          Find a Location

          OneMain Financial Group, LLC has 1486 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • OneMain Financial Group, LLC

              601 NW Second St. Evansville, IN 47708

              BBB Accredited Business
            • OneMain Financial Group, LLC

              107 W 8th St Mount Carmel, IL 62863-1442

              BBB Accredited Business
            • OneMain Financial Group, LLC

              5225 Pearl Dr STE A1 Evansville, IN 47712-8101

              BBB Accredited Business
            • OneMain Financial Group, LLC

              1813 N Green River Rd Evansville, IN 47715-1905

              BBB Accredited Business
            • OneMain Financial Group, LLC

              243 Baden Strasse Germantown Shopping CTR Jasper, IN 47546-9616

              BBB Accredited Business

            Business ProfileforOneMain Financial Group, LLC

            Consumer Finance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Consumer Financial Protection Bureau v OneMain Financial

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.  On May 30, 2023, OneMain Financial Holdings, LLC; OneMain Financial Group, LLC; OneMain Financial (HI), Inc.; OneMain Financial, Inc.; and OneMain Financial of Minnesota, Inc. (collectively, “OneMain”) entered into a Stipulation and Consent to the Issuance of a Consent Order (the “Stipulation and Consent”) with the Consumer Financial Protection Bureau (CFPB). The Consent Order issued by CFPB indicates OneMain engaged in unfair practices because it did not clearly indicate certain add-on products were optional and, despite a full refund policy, retained interest charges for certain non-credit optional add-on products when those products were cancelled by customers during the full refund period. In voluntarily entering into the Stipulation and Consent, without admitting or denying wrongdoing, OneMain agreed to provide enhanced disclosures on optional add-on products, provide redress to consumers who purchased certain optional non-credit add-on products and subsequently cancelled, and pay a penalty.  For more information go to https://www.consumerfinance.gov/administrative-adjudication-proceedings/administrative-adjudication-docket/onemain-financial-holdings-llc-et-al/

            In response to the Stipulation and Consent Order, OneMain issued the following statement:

            “OneMain is pleased to resolve this matter related to our refunding practices for some optional products, even though we do not agree with the CFPB’s conclusions. OneMain has agreed to issue interest refunds to the fewer than one percent of our customers who, within the last four years, received a refund of their premium or fee through a check rather than a statement credit after canceling an optional product within 30 days of purchase.

            OneMain provides valuable products to customers in a fair, transparent and responsible manner. We are deeply committed to our customers and doing things the right way. This resolution is consistent with our mission of improving the financial well-being of hardworking Americans.

            Going forward, OneMain will expand its 30-day full refund period for optional products to 60 days, ensuring all customers wishing to cancel for a full refund will have additional time to do so. The expanded full refund period complements OneMain’s industry-leading sales practices and compliance controls for optional products, which for many years already included, among other protections:

            Customer-controlled touchscreens implemented in early 2019 that ensures all customers receive full and clear disclosures, are able to review documents and make product choices at their own speed and with their own hands.
            Very strong controls around sales practices for optional products where it is made abundantly clear that the purchase of optional products is not required to obtain a loan.
            Numerous clear and conspicuous written disclosures to customers before, during and after loan closing explaining that the products are optional and that the customer has full control over their decision to purchase, finance and cancel optional products.
            An attestation at the end of each loan closing, signed by both the customer and the employee handling the closing, that the customer has been given adequate time to review all loan documents, has had control of the touchscreen, and has had all of their questions answered.
            Reasonably priced and valuable optional products that offer our customers a range of insurance protections and membership plans that are appropriate to their specific situations.

            Many of the enhancements identified in the Consent Order have already been in place at OneMain for years, and the remainder have been completed, or are expected to be completed this year.

            Since 2018, OneMain has led the industry by offering credit insurance customers who cancel their insurance within 30 days a full statement credit of premium and all associated interest, although not required by law. Similarly, OneMain has offered non-credit insurance or third-party membership plan customers who cancel their product within 30 days a full refund of their premium or fee. However, because these refunds were made to the customer by check instead of by statement credit, the interest associated with these refunds was not refunded.

            As part of its agreement with the CFPB, OneMain will extend the same refund method to all optional products customers who cancel, regardless of product type. As a result, customers who cancel optional products will no longer receive refunds by check (except in states where the law requires it) but will instead receive credits to their statements, along with the removal of associated interest.”

            At-a-glance

            Customer Reviews

            3.91/5stars

            Average of 1,955 Customer Reviews

            Customer Complaints

            1,085 complaints closed in last 3 years

            393 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1985

            Years in Business: 104

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            OneMain provides loans and other credit-related products to consumers in 44 states.

            Products & Services

            This company offers financial services including personal loans and auto loans.

            Business Details

            This is a multi-location business.

            Find a Location

            OneMain Financial Group, LLC has 1486 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • OneMain Financial Group, LLC

                601 NW Second St. Evansville, IN 47708

                BBB Accredited Business
              • OneMain Financial Group, LLC

                107 W 8th St Mount Carmel, IL 62863-1442

                BBB Accredited Business
              • OneMain Financial Group, LLC

                5225 Pearl Dr STE A1 Evansville, IN 47712-8101

                BBB Accredited Business
              • OneMain Financial Group, LLC

                1813 N Green River Rd Evansville, IN 47715-1905

                BBB Accredited Business
              • OneMain Financial Group, LLC

                243 Baden Strasse Germantown Shopping CTR Jasper, IN 47546-9616

                BBB Accredited Business
              BBB File Opened:
              1/1/1920
              Years in Business:
              104
              Business Started:
              1/1/1920
              Business Incorporated:
              2/26/1974
              Accredited Since:
              3/1/1985
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • OneMain
              Business Management
              • Mr. Doug Shulman, President/CEO
              Contact Information

              Principal

              • Ms. Joanne Donahue, Lead Paralegal

              Customer Contact

              • Ms. Joanne Donahue, Lead Paralegal
              • Mr. Doug Shulman, President/CEO
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Customer Complaints

              1,085 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/13/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              Complaint Details Unavailable

              Customer Reviews

              1,955 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alison N

              5 stars

              03/20/2024

              Process was easy and Dawn was great to work with .

              OneMain Financial Group, LLC Response

              03/22/2024

              We love hearing about your experience. Thank you for the feedback. We're in your corner.

              Local BBB

              Tri-State Better Business Bureau, Inc.

              BBB Reports On

              BBB reports on known marketplace practices.

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