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Find a Location

Jasper Engines & Transmissions has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJasper Engines & Transmissions

    Transmission
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Please include a warranty, production or case number in your complaint to help faciliate the complaint process.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.9/5stars

    Average of 59 Customer Reviews

    Customer Complaints

    53 complaints closed in last 3 years

    19 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/22/1999

    Years in Business: 82

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Jasper Engines & Transmissions has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      815 Wernsing Rd., Jasper, IN 47546
      BBB File Opened:
      11/13/1992
      Years in Business:
      82
      Business Started:
      1/1/1942
      Business Incorporated:
      8/31/1959
      Accredited Since:
      10/22/1999
      Type of Entity:
      Corporation
      Number of Employees:
      3400
      Alternate Business Name
      • Jasper Electric Motors
      Hours of Operation

      Primary

      M:
      6:30 AM - 8:00 PM
      T:
      6:30 AM - 8:00 PM
      W:
      6:30 AM - 8:00 PM
      Th:
      6:30 AM - 8:00 PM
      F:
      6:30 AM - 8:00 PM
      Sa:
      8:00 AM - 12:00 PM
      Business Management
      • Mr. Jason Hulsman, Director of Marketing
      Contact Information

      Principal

      • Mr. Jason Hulsman, Director of Marketing

      Customer Contact

      • Mr. Doug Bawel, Chairman & CEO
      • Mr. Zach Bawel, President & COO
      • Mr. Jeff Bawel, General Manager
      • Mr. Jason Hulsman, Director of Marketing
      • Mr. Mike Oddo, Customer Support Manager
      Additional Contact Information

      Fax Numbers

      • (812) 634-1820
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      53 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/20/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Jasper is refusing to warranty a product under warranty unless the circumstances benefit them. I am being denied a warranty because the product has already been warranty twice. Which yes it was with in the 1st 60 miles. They did pay out for both failures with no contact, questions about them. The third on has been in for almost 15000 miles and has developed an issue. I have done all there field test as well as paid an other Transmisson shop to diagnose. Now they are saying they will not warranty it because it’s been too many times with the first two having been my fault. They want me to sign a nondisclosure release and settlement of claim form for them to warranty it. This will give up my warranty with no future claims, replacements for warranty. The other option is to send it to them to have it checked in which if they fine noting wrong, I will have to purchase a new unit. Both Of these options have an outcome that would only benefit them as to not have to warranty it ever again per their warranty, or them having an unbiased opinion on if it was defective.
      Read More

      Customer Reviews

      59 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      William S

      1 star

      03/27/2024

      1 STAR is to many! Like many others I purchased a replacement transmission from Jasper and the warranty. Well less than 1200 miles later, most of the miles getting home from two different dealerships. Transmission is shot. Only to find out that yes even with the additional coverage that I purchased on the labor I will still be paying about $60 an hour out of my pocket for the replacement of the new transmission because the original one sent was crap. Typical, they do anything they can to avoid covering their sub par workmanship. Spend the extra money and purchase from a company that stands behind their product. Jasper is not that company! DO NOT BUY from JASPER. Crappy product and even worse customer service. Run as fast as you can if the shop recommends a Jasper product!

      Local BBB

      Tri-State Better Business Bureau, Inc.

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