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Find a Location

Kitchen Saver has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kitchen Saver

      10315 S Dolfield Rd STE A Owings Mills, MD 21117-3518

      BBB Accredited Business

    Business ProfileforKitchen Saver

    Kitchen Remodel
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.71/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/17/1997

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Headquarters
    10315 S Dolfield Rd STE A, Owings Mills, MD 21117-3518
    BBB File Opened:
    10/1/1985
    Years in Business:
    38
    Business Started:
    10/1/1985
    Date of New Ownership:
    4/13/2013
    Business Incorporated:
    2/1/2013
    Accredited Since:
    9/17/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • HBC Home Solutions, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 4:30 AM
    Sa:
    9:00 AM - 1:00 PM
    Business Management
    • Ms. Latisha Coale, Marketing Director
    • Mr. Brett Cohen, CEO
    • Mr. John Hutston, CFO
    Contact Information

    Principal

    • Mr. Brett Cohen, CEO

    Customer Contact

    • Mr. Brett Cohen, CEO
    • Mr. John Hutston, CFO
    Additional Contact Information

    Fax Numbers

    • (410) 356-4855
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/09/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On 3/24/22 we signed a contract to have or kitchen cabinets and counter tops completed and put down a $9000.00 deposit via check. I heard nothing from them after about 3 weeks so on 4/12/22 I sent an email voicing my dissatisfaction about the lack of communication. I was given a measure date of 5/19/22. At which time the technician told me I would get a date to pick out my counter top and a work start date within 2-3 weeks. I heard nothing as of 6/7/22 I had heard nothing again so I sent another email. All I got was a response saying that they were aware of my project. As of 7/25/22 I had heard nothing so I sent yet another email stating that this was unprofessional poor customer service and well pass the time I was given that the project would be completed and asked for a refund of my $9000.00. They refused to issue me a refund. This company is horrible to deal with. Lacks any professionalism and has no communication skills after they get your money.
    Read More

    Customer Reviews

    21 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff C

    5 stars

    04/02/2024

    We had an excellent experience with KitchenSaver from beginning to end. We first met with Caitlin the sales representative. She spent three hours with us explaining all the options available and answering all of our questions. She was extremely thorough and we never felt rushed. Once we agreed to have the work done, communication from the company was excellent. They kept us informed weekly on the status of our order in regard to manufacture and procurement of all the required materials. They also established a tentative start date and kept us informed of meeting that date. On the start date of the job the installer, Tim Mitchell arrived at the agreed time. Tim is a really nice guy and an excellent craftsman. He didn’t just come rushing in with tools and start tearing things apart. He went over the contract with us in detail so that we were all on the same page in regard to the exact work to be performed. Tim is very organized and very thorough. The kitchen was cleaned up every day and his tools and materials stored in such a way as we were able to use the kitchen in the evening. The completed work was excellent! We would go so far as to say it exceeded our expectations! Tim addressed any questions we had and went over all the working of the doors, drawers, pull outs, etc. We will say that KitchenSaver is a very professional company with knowledgeable sales, great office communication and skilled craftsmen! Everyone who has seen the finished renewal has been very impressed…just like us! Thank you! Jeff and Theresa C****** Eldersburg, MD

    Kitchen Saver Response

    04/02/2024

    Thank you immensely for taking the time to share your wonderful experience with Kitchen Saver. Your detailed account of your journey with us, from initial consultation to completion, truly warms our hearts and reinforces our commitment to excellence.

    We are thrilled to hear that Caitlin provided you with exceptional service during the consultation phase, dedicating ample time to understanding your needs and ensuring clarity on all available options. Our team takes great pride in offering comprehensive guidance without ever making you feel rushed.
    Communication is paramount in any project, and we are delighted to know that you found our weekly updates on the status of your order helpful. We strive to keep our clients informed every step of the way, ensuring transparency and peace of mind.

    Tim M*******, our skilled craftsman, embodies the dedication and professionalism that define Kitchen Saver. We are thrilled that you appreciated his meticulous approach, attention to detail, and excellent communication throughout the installation process. Your satisfaction is our top priority, and we are overjoyed to learn that the final results exceeded your expectations.

    We deeply value your trust in us and are grateful for your kind words. Your satisfaction is the ultimate reward for our team's hard work and commitment to excellence. We hope that your renewed kitchen continues to impress you and bring joy to your home for years to come.

    Thank you once again for choosing Kitchen Saver. It was an absolute pleasure serving you.

    Local BBB

    BBB of Greater Maryland

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