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          Ruby Lane, Inc. has 1 locations, listed below.

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            Business ProfileforRuby Lane, Inc.

            Antique Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Ruby Lane, Inc. features thousands of individually-owned shops offering items from around the world. More than 500,000 items including antiques & collectibles, jewelry, furniture & lighting, glass, ceramics, fine arts and more.

            Business Details

            BBB File Opened:
            3/25/2008
            Years in Business:
            25
            Business Started:
            8/1/1998
            Business Started Locally:
            8/1/1998
            Business Incorporated:
            11/22/2002
            Type of Entity:
            Corporation
            Number of Employees:
            20
            Business Management
            • Mr. Thomas Johnson, Owner
            Contact Information

            Principal

            • Mr. Thomas Johnson, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a gold plated chain from a seller. The item arrived not to my expectations item was more worn than I could appreciate from pictures. (I buy a lot of antique and vintage jewelry so I know wear is expected but I spent more than $300 getting this item and reviewed sellers terms before making the purchase, expecting they would honor their return terms.) ******* terms said returns were accepted and I contacted seller within a day or two of item being delivered. I shipped the item back at sellers instruction. They acknowledged receipt of the item and refused a refund by saying the item arrived damaged. They have kept more than $300 of my money AND the item. They blocked me on Rubylane so I cannot communicate with the seller to request the item (*my* item because I paid in full for it) be returned or a refund issued. PayPal wasnt a help because the only option was that the item didnt arrive as expected to me which wasnt so much the issue the issue is the theft of my money and the item. Rubylane has been unreachable Ive emailed through their website and tried to call their phone # which always says they are unavailable.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bayside C

            1 star

            07/13/2023

            Do not buy from Ruby Lane. Customer sold merchandise stated in working order, complete, nothing was true. Now can't get refund. Ruby Lane customer service does not stand by purchase. Seller wants me to claim through *** when merchandise was shipping damaged. Fraud!

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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