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          Ken Harvey's Dublin Mazda has 1 locations, listed below.

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            Business ProfileforKen Harvey's Dublin Mazda

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers new and used auto sales.

            Business Details

            BBB File Opened:
            6/25/2012
            Years in Business:
            46
            Business Started:
            6/1/1977
            Business Started Locally:
            6/1/1977
            Business Incorporated:
            1/11/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            30
            Business Management
            • Ms. Annette Coito, Digital Marketing Manager
            • Mr. Dave Brown, General Manager
            Contact Information

            Principal

            • Mr. Dave Brown, General Manager

            Customer Contact

            • Mr. Dave Brown, General Manager
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/04/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Purchased used 2019 Acura RDX from ******************* Mazda in Dublin, ** on 7/29/21. The finance manager, *************************** sold ** the extended maintenance package at the time of sale. We asked if this package will be accepted at any Acura dealership as we understood that the package was meant for Mazda vehicles. ******************** assured us that this would be accepted at any location. Since then, we have tried to use the maintenance plan on 3 separate occasions at various Acura dealerships and they have all denied it. The service departments will state that they cannot take this plan and we would have to contact ******************* Mazda in Dublin. I have contacted the finance department and ******************** several times and have received the same reply and that it should work anywhere and the Acura dealerships just need to call the number provided. The ************************* have contacted the number and I was still told they cannot take the plan and other times they have refused to even call as they do not take such plans.On the last attempt at contacting ******************* Mazda, one of the finance managers was baffled that I even was sold this package as I was purchasing a nonMazda vehicle. Which leads me to believe that this should not have been offered to us in the first place. I have tried to be patient and took my vehicle to multiple locations to see if the maintenance plan could be used, but so far I havent been able to use the plan at all since I purchased the vehicle. Every phone call to ******************* was met with reassurance that this package is valid and can be used anywhere, however, I dont believe that is the case at all. I was told I could take it to Dublin Mazda for maintenance, however, since it is not a Mazda vehicle, Id have to schedule in advance. I am over an hour away from the dealership and will also be relocating soon, so this option is not feasible. Also, I purchased the package for convenience and this would defeat its purpose.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chad A

            1 star

            07/21/2023

            I wanted to provide my very bad experience with Dublin Mazda. Ive been there 4-5 times over the last 6 years trying to buy a CX-9 and I end up leasing another car elsewhere. They can seem welcoming at first until we just start negotiating price. They become awfully rude and drive us away. It can be a simple yes or no but they are very humiliating. This last 2 weeks we found the car that was always not available because the owners wife is driving it! And then finally when we find another one they dont want to offer a price by phone or text. Theyre adamant to have us in there physically to grill us. Finally ************************* calls and says well never do business unless were there for the 5th time and he almost hangs up the phone in my face. Ive located a similar model for $7k less in ****** and doing business with them have been a pleasure so far. Please convey that concern to the highest level since the team at this dealer is very toxic. We will never recommend it anytime soon.

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