Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Balsam Hill has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Balsam Hill

              50 Woodside Plz STE 111 Redwood City, CA 94061-2500

              BBB Accredited Business

            Customer ReviewsforBalsam Hill

            Christmas Tree
            View Business profile
            View Business profileBBB accredited business

            Star rating
            10 word minimum.

            You can use up to 2000 characters

            Provide Your Info to Leave a Review

            Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

            All fields are required.

            This is automatically determined using your first name and the first initial of your last name.
            How would you like to confirm your review?
            This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

            Verify your phone number

            Enter the 6 digit code sent to the phone number ending in undefined

            If you have not received a code within 2 minutes, you can re-send it.

            135 Customer Reviews

            Sort By
            • Date
            • Highest Rating
            • Lowest Rating
            • Review from Christy W

              1 star

              03/18/2024

              This is the same issue that others have reported in previous reviews. They do not offer replacement bulbs. They say they will in the next six weeks, but it has been 18 months, and I continue to get no real ETA. I have continued to email them, and I get the same response. They don't have it but will get and take the bulb to a hardware store to have them locate it. I have been unsuccessful. The base is a custom fit for Balsam Hill trees.
            • Review from Renea B

              1 star

              02/16/2024

              Horrible customer service. Don't buy a tree and have a warranty. I was told on Jan 8th they would be sending out lights. Made two inquiries since then. Still dont have an email they have been shipped. Lights were never sent. If the lights come it will be in March. I will never purchase another item from Balsam Hill. They don't deserve even one star. Had to leave to leave a review.
            • Review from Nancy R

              1 star

              01/26/2024

              Order said delivered Jan. 6; never received; no help in trying to find out who carrier was, where delivered; just keep saying that tracking shows it was delivered. Now offering a 30% refund - starting a process I've had before with internet scammers. Why no help? Not happy and very suspicious.
            • Review from Suzette M

              1 star

              01/16/2024

              I bought a $1000+ tree in 2017 with a ten year warranty. Turns out the warranty didnt cover the specific tree i purchased- which it did when I bought it. (That's why I bought it) They literally changed the policy. Buyers beware the tree may be nice but you won't get the use of the warranty they are "selling"
            • Review from Jennifer E

              1 star

              01/13/2024

              I received 2 solar snowman lights from my mom as a gift that cost $119. On one of them the solar lights did not work at all and to top it off, it came unglued and the globe broke into pieces. I emailed customer support at the beginning of January to see what I could do with these, and they said that I could not return or replace the items because is was after December 25th. It took 3 emails to get this response. I would never recommend shopping from this company. I looked at reviews for this product, and everyone seemed to be having the same problem. They are clearly a cheap company that is poorly managed.
            • Review from Ryan E

              1 star

              01/09/2024

              If it was possible to leave ZERO stars, I would! I will try to keep this simple. Do not buy these overpriced, shotty, defective products. They do not last and the company does not stand behind their products. Horrible customer service! Read the reviews here and visit the Balsam Hill ******************* page with over **** members. I treated myself to an absurdly expensive prelit tree because I was misled to believe it was of high quality and it would last. It most certainly did not! I also stupidly bought a $250 fall wreath which I could have bought near the same thing and probably better quality at Hobby Lobby for $45. Do not fall into the BullShh Hll trap! Buyer Beware and do your research!
            • Review from Michelle G

              1 star

              01/09/2024

              I, like several others, are not able to get replacement bulbs for their pre-lit trees making them non functional. Very disappointed that the company can just say sorry but yet sell their trees knowing there are NO replacement bulbs to be sold. They say you have to pull the bulb from the socket and then use one from elsewhere , I am not comfortable playing with electricity, You pull the bulbs out and replace them. They are ripping us off.
            • Review from Jason R

              1 star

              01/08/2024

              I have a 7 foot pre-lit tree. No complaints about the tree itself, but this year 2 sections of lights went out. I found out that the "master bulb" (basially a fuse) popped. I did some troubleshooting, but used up the remaining master bulbs that came with the tree. I checked Balsam Hill website and found that master bulbs were not listed, so I called customer service. They told me they don't sell the master bulbs and they are only available to people with an extended warranty. My tree is 5-years old and obviously not under warranty. I spoke to 3 different customer service people over the course of a week and all of them were in the range from rude to very rude (I guess I would be too if I worked for Balsam Hill). If you're in the market for a $1000+ tree, look elsewhere. In my opinion this company is right on the edge of a scam company.
            • Review from Diane P

              1 star

              01/05/2024

              My husband and I are elderly and he is also disabled where he cannot assist me with setting up or taking down and storing a tree. I purchased the Standard Rolling Christmas Storage Bag the end of November. I did not put my tree up until the beginning of December. I had to get assistance from someone else to set this up. We just tried to pull up the bag over the tree and were unable to do so. It was not possible at all. The person that assisted me is very handy and could not do it either. I contacted Balsam Hill and all I got was our return policy is 30 days or December 25th. Who takes their tree down on Christmas Day? It is January 5th (only 10 days after). No one will make an exception to return this item. I wasted over $200 on this storage bag. The person at Balsam Hill could not even locate a video on how to do this storage bag. I have bought many items from Balsam Hill and never had any issues. This is just poor customer service policy. I would like a refund for this purchase. I am filing a formal complaint with Balsam Hill Corporate Headquarters and I hope they have the decency to do something about this policy.
            • Review from Chaudron S

              2 stars

              01/05/2024

              Bought a very expensive lit ******* and had issues almost immediately. I was shocked to learn the warranty was only 30 days, and the ******************* just recommended buying a new set (over $400)I was able to get a $30 light repair gun from ********** and fix it. But something was clearly wrong with the wiring.This continued for 3 more yearsuntil I just decided to RE-ORDER this year. I was not prepared for the sparse, fake, plastic ******* I received! It also now had only batteries as a power source! I would have walked by this at a craft store for $20, none the less the almost $300 I had spent. I called and asked to return it the same day and was told to repack it and ship it back, but Id be charged a re-stocking fee!Sad, disappointing and not the way I had hoped to start my Christmas.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.