Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Balsam Hill has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Balsam Hill

              50 Woodside Plz STE 111 Redwood City, CA 94061-2500

              BBB Accredited Business

            Business ProfileforBalsam Hill

            Christmas Tree
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.07/5stars

            Average of 135 Customer Reviews

            Customer Complaints

            254 complaints closed in last 3 years

            89 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/30/2013

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Balsam Hill sells artificial Christmas trees, lights  and decorations, artificial flowers, plants, trees, wreaths, garlands and other holiday home decorations online.

            Products & Services

            Balsam Hill™ creates realistic artificial Christmas trees. Designed by Balsam Hill exclusively for our customers, each Balsam Hill Christmas tree is crafted for exceptional quality, beauty and convenience.

            Business Details

            BBB File Opened:
            11/5/2007
            Years in Business:
            17
            Business Started:
            8/11/2006
            Business Started Locally:
            8/11/2006
            Business Incorporated:
            8/11/2006
            Accredited Since:
            10/30/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            101
            Alternate Business Name
            • Balsam Hill Christmas Tree Company
            Business Management
            • Mr. Thomas Harman, CEO
            • Ms. Katie Ford, Manager
            • Mr. Bernie Leas, Vice President of Operations
            Contact Information

            Principal

            • Mr. Thomas Harman, CEO

            Customer Contact

            • Ms. Katie Ford, Manager
            Additional Contact Information

            Fax Numbers

            • (650) 369-4940
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying an artificial Christmas tree

            Customer Complaints

            254 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/26/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Since last September 2023, I have been repeatedly lied to by Balsam Hill about replacing the malfunctioning foot pedal that switches the lights on/off on my European Fir tree. At first I was told it couldn't be replaced until after the holidays when inventory would be restocked. On January, I was told it would be in Spring. Now at the end of February (right before Spring starts) I was just told that now it would be November . This tree, w/this foot pedal as part of it, is in stock and being sold on Balsam Hill's website right now so that means that the company has the piece that needs to replaced so I asked if someone could just take a foot pedal out of one of the boxes and send it to me since I am an existing customer and, in good faith, had paid for this tree and all of its components. I was told no by ***** (who said he was a supervisor). When I asked to speak to someone higher up, ***** refused and said that I'm not allowed to speak to anyone higher up. This is the worst excuse for customer service I've ever seen. Balsam Hill makes a big deal out of their great warranty & great customer service--it's one of the reasons I agreed to pay this much for a tree. This is deceptive advertising and they must be held accountable before other hard-working people are fleeced out of their money as I have with mine.
            Read More

            Customer Reviews

            135 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christy W

            1 star

            03/18/2024

            This is the same issue that others have reported in previous reviews. They do not offer replacement bulbs. They say they will in the next six weeks, but it has been 18 months, and I continue to get no real ETA. I have continued to email them, and I get the same response. They don't have it but will get and take the bulb to a hardware store to have them locate it. I have been unsuccessful. The base is a custom fit for Balsam Hill trees.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.