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          Grammarly, Inc. has 1 locations, listed below.

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            Business ProfileGrammarly, Inc.

            Computer Software Developers
            BBB accredited business

            Contact Information

            548 Market St # 35410

            San Francisco, CA 94104-5401

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            Email this Business
            (888) 318-6146

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            Customer Reviews

            1.1/5

            Average of 129 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            313 complaints closed in last 3 years

            65 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/25/2012

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Grammarly is a cloud-based English-language writing-enhancement platform for proofreading and plagiarism-detection resources check more than 250 grammar rules.

            Business Details

            Location of This Business
            548 Market St # 35410, San Francisco, CA 94104-5401
            Email this Business
            BBB File Opened:
            2/15/2012
            Years in Business:
            15
            Business Started:
            4/1/2009
            Business Incorporated:
            8/17/2011
            Accredited Since:
            4/25/2012
            Type of Entity:
            Corporation
            Number of Employees:
            130
            Business Management
            • Ms. Valeria Bondar, Manager
            • Mr. Brad Hoover, CEO
            Contact Information

            Principal

            • Ms. Valeria Bondar, Manager

            Customer Contact

            • Mr. Brad Hoover, CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            313 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/06/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I was charged for $144 on Jan. 31, 2024, for a whole year's subscription. I never signed up for auto-renewal. In fact, I purposefully set it up as manual renewal. In fact, I have always done manual renewals in the past years. I WAS NOT notified about being put on an auto-renewal plan. I never saved any payment method in my account; however, the company charged me with the previously used credit card. I wasn't given a chance to review or approve the charge. I wasn't given a receipt (email or anything) after the charge. When I called the company, I was told all the lines were down except for some sort of swift reward card line—no customer service.
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            Read 312 More Complaints

            Customer Reviews

            129 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carol T

            06/21/2024

            I was charged three times the amount for a yearly subscription and I received no notice about renewal. The charge was quickly refunded once I sent a claim in but there was no apology or admission of a mistake. The only way to reach anyone to resolve an issue is to email them. I checked my PayPal account and they tried to charge me $154 TWICE for a yearly subscription. Although the service was great, their billing practices are highly unethical and dishonest. I will never ever recommend Grammarly to anyone for anything.
            Read 128 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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