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Find a Location

Patelco Credit Union has 40 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Patelco Credit Union

      3 Park Pl Dublin, CA 94568-7983

      BBB Accredited Business
    • Patelco Credit Union

      3569 Industrial Drive Santa Rosa, CA 95403

      BBB Accredited Business
    • Patelco Credit Union

      2600 Camino Ramon #4CS065 San Ramon, CA 94583

      BBB Accredited Business
    • Patelco Credit Union

      1200 South El Camino Real San Mateo, CA 94402

      BBB Accredited Business
    • Patelco Credit Union

      1390 Willow Pass Rd Concord, CA 94520-5200

      BBB Accredited Business

    Business ProfileforPatelco Credit Union

    Credit Union
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    58 complaints closed in last 3 years

    26 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2011

    Years in Business: 87

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Patelco Credit Union offers banking services.

    Business Details

    This is a multi-location business.

    Find a Location

    Patelco Credit Union has 40 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Patelco Credit Union

        3 Park Pl Dublin, CA 94568-7983

        BBB Accredited Business
      • Patelco Credit Union

        3569 Industrial Drive Santa Rosa, CA 95403

        BBB Accredited Business
      • Patelco Credit Union

        2600 Camino Ramon #4CS065 San Ramon, CA 94583

        BBB Accredited Business
      • Patelco Credit Union

        1200 South El Camino Real San Mateo, CA 94402

        BBB Accredited Business
      • Patelco Credit Union

        1390 Willow Pass Rd Concord, CA 94520-5200

        BBB Accredited Business
      Headquarters
      3 Park Pl, Dublin, CA 94568-7983
      BBB File Opened:
      12/1/1993
      Years in Business:
      87
      Business Started:
      6/10/1936
      Business Started Locally:
      6/10/1936
      Business Incorporated:
      6/10/1936
      Accredited Since:
      8/1/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 9550152 for this business, issued by Department of Business Oversight. The expiration date of this license is 5/31/2024.

      These agencies may include:

      Department of Business Oversight

      1515 K Street, Suite 200

      Sacramento CA 95814

      (866) 275-2677

      http://www.dbo.ca.gov/About_DBO/contact_us.asp

      Type of Entity:
      Corporation
      Number of Employees:
      500
      Business Management
      • Ms. Erin Mendez, CEO
      • Mr. Paul Plain, Manager
      • Ms. Marie Gloria, Billing Contact
      • Ms. Lauren Goucher, Administrative Assistant
      Contact Information

      Principal

      • Ms. Marie Gloria, Billing Contact

      Customer Contact

      • Mr. Paul Plain, Manager
      Additional Contact Information

      Fax Numbers

      • (925) 847-3651
        Primary Fax

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      58 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/12/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I am not liable for this debt with Patelco Credit Union. I do not have a contract with Patelco Credit Union, they did not provide me with the original contract as requested.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      J W

      1 star

      10/29/2021

      I started and completed a refinance with Patelco. That process was easy. The loan officer understood the reasons why I needed this refinance to go through quickly and easily. What I can't understand is how they mailed the payoff check to the wrong address. An address I can't find anywhere on BMO ******' website or any other online search. I was told they sent it to the corporate office but after further review, that office is in a different state... They are taking corrective action but not like a credit union should for its member. It's very corporate and they need to follow their checklist even after I advised a few ways this could be solved today. It's very likely I will lose a large deposit on a home I'm buying because I can no longer meet the timelines (which I left an extra week and half of wiggle room just incase). I'm very disappointed they wouldn't even escalate this because it may have created a little extra work for them. They were 100% at fault, admitted it and just push me aside and told me to wait. I'll never use this credit union again once this is settled

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

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