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Find a Location

Brilliant Earth, LLC has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Brilliant Earth, LLC

      26 O'Farrell St. Fl 10 San Francisco, CA 94108-5832

      BBB Accredited Business
    • Brilliant Earth, LLC

      100 Fillmore St Ste 200 Suite 200 Denver, CO 80206-4921

    • Brilliant Earth, LLC

      34 E Oak St Ste 2 Floor 2 Chicago, IL 60611-1231

    • Brilliant Earth, LLC

      7863 Girard Ave Ste 303 Suite 303 La Jolla, CA 92037-4227

    • Brilliant Earth, LLC

      3332 Cadys Aly NW Washington, DC 20007-3530

    Business ProfileforBrilliant Earth, LLC

    Diamond
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.59/5stars

    Average of 188 Customer Reviews

    Customer Complaints

    214 complaints closed in last 3 years

    85 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/21/2007

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Brilliant Earth offers sustainable, transparent, and compassionate jewelry. 

    Business Details

    This is a multi-location business.

    Find a Location

    Brilliant Earth, LLC has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Brilliant Earth, LLC

        26 O'Farrell St. Fl 10 San Francisco, CA 94108-5832

        BBB Accredited Business
      • Brilliant Earth, LLC

        100 Fillmore St Ste 200 Suite 200 Denver, CO 80206-4921

      • Brilliant Earth, LLC

        34 E Oak St Ste 2 Floor 2 Chicago, IL 60611-1231

      • Brilliant Earth, LLC

        7863 Girard Ave Ste 303 Suite 303 La Jolla, CA 92037-4227

      • Brilliant Earth, LLC

        3332 Cadys Aly NW Washington, DC 20007-3530

      Headquarters
      26 O'Farrell St. Fl 10, San Francisco, CA 94108-5832
      BBB File Opened:
      2/16/2007
      Years in Business:
      18
      Business Started:
      7/1/2005
      Business Started Locally:
      7/1/2005
      Business Incorporated:
      12/12/2012
      Accredited Since:
      2/21/2007
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      400
      Hours of Operation

      Primary

      M:
      10:00 AM - 7:00 PM
      T:
      10:00 AM - 7:00 PM
      W:
      10:00 AM - 7:00 PM
      Th:
      10:00 AM - 7:00 PM
      F:
      10:00 AM - 7:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      9:00 AM - 6:00 PM
      Additional Contact Information

      Email Addresses

      Customer Complaints

      214 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      I ordered wedding bands for my spouse and I and have since had our delivery date delayed multiple times. I ordered February 29th and as of April 2nd I still have no ring. I have attempted to cancel the order multiple times, starting in March 26th, and I never get a cancellation email or BE customer support replies that they forgot to file my cancellation request. My spouse and I are requesting a full refund.
      Read More

      Customer Reviews

      188 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Trevor F

      5 stars

      04/22/2024

      Where do I even begin? My experience with ************** was nothing short of an absolute blessing. Her compassion & understanding of my situation truly brought me to tears. She was/is legitimately Super Woman! ***** saved the day for ******** efforts are going to allow me to share the moments with the love of my life that I didnt think were going to happen anywhere near how Id planned due to circumstances out of my hands. I could never in a million years thank her enough. She made me feel heard. I know beyond a shadow of a doubt that she legitimately cares about me & about taking care of everything that she can in order to provide me with the absolute best opportunity that I could have for my engagement. My phone call with ***** gave me so much hope & peace with a process that had, until our chat, brought me nothing but sadness and disappointment. I pray that everyone who may find themselves struggling with their order or with anything honestly, can get a phone call from Macee. I feel so relieved and so blessed. I can honestly say that our correspondence has completely changed my opinion of Brilliant Earth & has 1000% made me more likely to return as a customer in the future. I owe everything to *****. Truly. Youve got a good one, B.E.

      Local BBB

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