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          GiftRocket has 1 locations, listed below.

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            • GiftRocket

              1592 Union Street, Ste 502 San Francisco, CA 94123

            Business ProfileforGiftRocket

            Gift Cards

            Current Alerts For This Business

            Pattern of Complaint:

            GiftRocket came to BBB’s attention in July 2011. A review of complaints was completed in October 2022. Based on BBB files this company has a pattern of complaints. Complaints on file state that consumers receive no response from the company when reaching out to resolve issues and are unable to redeem their giftcards. 

            BBB has reached out to GiftRocket to address the above issues. To date the business has not responded to BBB's request.

            At-a-glance

            Customer Reviews

            3.05/5stars

            Average of 243 Customer Reviews

            Customer Complaints

            70 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers Internet Shopping and Internet Sales of Gift Certificates and Cards.

            Business Details

            BBB File Opened:
            7/21/2011
            Years in Business:
            13
            Business Started:
            5/1/2010
            Business Started Locally:
            5/1/2010
            Business Incorporated:
            8/11/2010
            Type of Entity:
            Corporation
            Number of Employees:
            22
            Alternate Business Name
            • GiftRocket, Inc.
            • Gift Rocket
            Business Management
            • Mr. Kapil Kale, President
            Contact Information

            Principal

            • Mr. Kapil Kale, President

            Customer Contact

            • Mr. Kapil Kale, President
            Additional Contact Information

            Email Addresses

            Customer Complaints

            70 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/13/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My 14 year old daughter purchased a $25 gift from them and gave it to me as a present. I tried to redeem it and was told it had expired....? Here is there response: Your gift has expired. The GiftRocket Prepaid Gift is a cash-equivalent gift redeemable through the GiftRocket website. It is not a gift card that is accepted by third-party merchants and as such is not covered by the **** Act's regulation of gift cards. I find it interesting that they have to disclose the **** Act regulation which they obviously have avoided so they can just add these unused gifts to their profits. Ripping off a 14 year old girl, who certainly didn't understand these expired, and profiting from her hard earned babysitting money is disgraceful. Avoid this company, just buy gift cards directly.
            Read More

            Customer Reviews

            243 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joni F

            5 stars

            03/17/2024

            What a great way to send/receive gifts. I received a gift email through Gift Rocket which I printed out deleted the email and then somehow misplaced the print out. I frantically called my gift sender for help. She contacted GiftRocket and they immediately resent the original email so I could follow the directions once again to use it. Fast efficient service from GiftRocket which really gives you so many options for redemption of the gift. Quite an upstanding business

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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