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          CoverHound, Inc. has 1 locations, listed below.

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            Business ProfileforCoverHound, Inc.

            Insurance Agency

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            CoverHound offers business and commercial insurance services.


            Business Details

            BBB File Opened:
            2/6/2013
            Years in Business:
            13
            Business Started:
            5/11/2010
            Business Started Locally:
            5/11/2010
            Business Incorporated:
            5/11/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 0H52375 for this business, issued by California Department of Insurance/CDI

            These agencies may include:

            California Department of Insurance/CDI

            300 Capitol Mall, Suite 1700

            Sacramento CA 95814

            (800) 927-4357

            http://www.insurance.ca.gov/

            Type of Entity:
            Corporation
            Number of Employees:
            110
            Hours of Operation

            Primary

            Sa:
            10:30 AM - 6:30 PM
            Business Management
            • Keith Moore, CEO
            • Dana Maxman, Chief Operating Officer
            Contact Information

            Principal

            • Keith Moore, CEO

            Customer Contact

            • Keith Moore, CEO
            • Dana Maxman, Chief Operating Officer

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/21/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have already filed a complaint with this company so please refer to this. Coverhound was preventing me from cancelling my coverage with them. My new insurance provider *************************** at State Farm sent original cancellation declarations page on 07/21/21. **** had to send over multiple cancellation requests to the company. They claimed "they did not have a fax machine". As my new insurance provider **** said he had never seen such shady business practices during his time as an insurance representative. Myself and **** had to call multiple times and I was only able to reach an actual person on the phone after I filed my first Better Business Bureau complaint. Coverhound dragged their feet until 08/09/2021 until another billing cycle until they would cancel my policy. They did cancel at this point on 08/09/2021 and I have email stating that the docusign was complete on this date. They said that I would be getting a refund and I did not owe them any money, but now they claim I owe them $122. I filed a complaint with my bank at that time to stop payment of the $122 as this is absolutely not a valid charge. Coverhound has voicemail recordings of this interaction as well. Please contact ************ to contact my State Farm representative, I would love to send over emails as well, they paint quite the picture in addition to my summary above. My credit has decreased since this has happened and I have an email from *****************************, ************************************* a collection agency. Should I report them as well? The fact that they would do business with a company like this is troubling. I want my credit score changed, this debt to be clean and for this company to go out of business. This is unacceptable practice and the fact that I have to go through a complaint again is frustrating to say the least. I am looking at buying a car soon as I just graduating with my doctorate in physical therapy. I need this resolved ASAP so I can do that.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            BBB Reports On

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