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Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforParamount+

    Streaming Service
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 147 Customer Reviews

    Customer Complaints

    947 complaints closed in last 3 years

    318 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company is an interactive media company.

    Products & Services

    CBS All Access offers streaming services for news, sports, tv dramas, and late shows.

    Business Details

    This is a multi-location business.

    Find a Location

    Paramount+ has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      San Francisco, CA 94107-2153
      BBB File Opened:
      8/2/1994
      Years in Business:
      31
      Business Started:
      12/1/1992
      Business Started Locally:
      12/1/1992
      Type of Entity:
      Corporation
      Number of Employees:
      1500
      Alternate Business Name
      • Showtime
      • ZDnet.com
      • MySimon.com
      • Bnet
      • CBS Audience Network
      • CBSNews.com
      • Chow
      • Gamespot
      • Maxpreps
      • Metacritic
      • TechRepublic
      • TV.com
      • Urban Baby
      • Clicker
      • SmartPlanet
      • GiantBomb
      • Comic Vine
      • Chow Hound
      Business Management
      • Ms. Deb Casados, Owner
      • Legal Department, Manager
      • Ms. Elizabeth Hedges, Owner
      • Ms. Lindsay Ray, Director of Operations
      Contact Information

      Principal

      • Legal Department, Manager
      Additional Contact Information

      Fax Numbers

      • (415) 344-1241
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      947 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I paid for Paramount Plus on 7/6/24. For some reason, my computer glitched out, and I got locked out. I called Paramount and gave them ample information to get the issue resolved. I was told it would be escalated The attached screenshot is what they asked for, and all I keep getting is false promises to fix it. I spoke with a representative, and she said she found the account. This is the not the first issue with this company. This is bad business and unethical. My next option will be to turn this over the attorney generals office. I am tired of the crap!!In the attached file, it shows that the next payment would be in August. I paid for the service, and I request this get resolved.
      Read More

      Customer Reviews

      147 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mike Z

      1 star

      07/07/2024

      Very shady business practices. I had previously purchased the streaming service and then after canceling was sent an email with an offer to get a free month if I resubscribe. I canceled before that month was up yet my credit card was charged. I chatted with customer service and other than the hassle of being disconnected a couple of times and being offered an additional free month in lieu of a refund, was eventually refunded for the erroneous charge. Then I received another email offer for another free month if I come back and resubscribe again, which I decided to do. To make make sure I wasn't charged for additional months, I canceled the next day, which as usually was prompted that I would have access to the service through the end of the current billing cycle. For the price, I don't believe they have enough new content to justify the subscription cost, but if they want to give me an extra month to see if they drop new content, why not? I noticed a couple of days later that my credit card was again charge. This time when I was chatting with their customer service, I was disconnected 3 times, needing to reconnect and start over. Suspiciously the connection seems to be "lost" each time I demanded a refund of charges made in error. The first response was that they have a no refund policy but offered me an additional 2 months of free service. At this point I had been reading other accounts from other users, going back a year, who had the same experience and some being charged again before the completion of those 2 months. This time I again demanded the charge be refunded and was asked to send them the email with the free offer, being disconnected again after. On chat #3 was informed while they had a no-refund policy they would issue a refund as a "one time courtesy." My subscription was then terminated immediately. I'm guessing most people don't have the time or energy to fight back against these false charges which is why they continue to operate this way.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

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