Business ProfileforMegaPath

St ******************* has been utilizing Fusion Connect/MegaPath for the past 7 years (contract was signed March 2016). Their service is spotty (will drop service for days at a time), their customer service is lacking, and their bills are outrageously high compared to competitors. We decided to discontinue using them for our internet/phone. When cancelling, we were told we have roughly $3500 in early cancellation fees. The original contract signed in 2016 was for 36 months. The FINE print says that once the original term is up, the contract rolls over for the same term unless otherwise requested within 30 days of the end of the term. 1) They provide no notification that the end of term is coming - not even buried at the bottom of an email most people would ignore. 2) They say our current contract is until March ****. Their own math does not work. If these terms are for 36 months a piece, the renewals have been 2019, 2022, and, therefore, the next would be in ****. We seek to have our early cancelation fees waived. We acknowledge what the terms state; however, making those terms nearly impossible to find and not notifying the customer of any opportunity to discontinue service is a shady business practice.