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Find a Location

Vionic Shoes has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vionic Shoes

      4040 Civic Center Dr, Ste 430 San Rafael, CA 94903

    Business ProfileforVionic Shoes

    Online Shopping

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company designs and sells shoes online and at wholesale footwear retailers.

    Products & Services

    This company offers Manufacturer of of consumer and medical footwear including sandals, shoes and slippers.

    Business Details

    Location of This Business
    4040 Civic Center Dr, Ste 430, San Rafael, CA 94903
    BBB File Opened:
    7/17/2012
    Years in Business:
    17
    Business Started:
    12/14/2006
    Business Started Locally:
    12/14/2006
    Business Incorporated:
    12/14/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    90
    Alternate Business Name
    • Vionic Group, LLC
    Business Management
    • Ms. Carlen Sabagquit, Customer Care Supervisor
    Contact Information

    Principal

    • Mrs. Virginia Lopez, Paralegal

    Customer Contact

    • Ms. Carlen Sabagquit, Customer Care Supervisor
    • Mrs. Virginia Lopez, Paralegal

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    25 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/26/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Absolutely no consistent sizing. I ordered 3 pairs of shoes at various times. First one, size 8 fit perfectly. Second pair of size 8, fits bigger, but I wrote it off. Third pair, size 8 narrow, and my feet are swimming. I pulled out the inserts in all three to compare that I wasn't losing my mind. Sure enough, they are all different sizes...the last one being almost 1.5 inches bigger...all labeled an 8. I am not sure how this can even happen, but I'm done buying shoes from here.

    Customer Reviews

    10 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lissy D

    1 star

    01/04/2024

    Left shoe split open within a month after I received them. They refuse to replace the shoes. Instead, they want me to send the only pair of shoes I have back to them through some sketchy service. The shoes cost $100. I wish someone could help me.

    Local BBB

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