Business ProfileforAuPairCare, Inc.

AuPairCare was a terrible experience. They made a lot of promises about their support team, but when problems started to arise, they didnt answer calls, return emails, or provide the support needed to resolve issues in a timely and effective manner and failed to provide any support when the Au Pair left my home abruptly. I couldnt reach them for days, even during regular business hours. The AuPair that I had chosen felt like the perfect match, at first. I was so grateful. After 2 months, different colors began to surface. She acted entitled and had an attitude. She was angry that she had to work weekends, after committing to doing so before signing a contract, and wanted me to change my work schedule to accommodate her social schedule that would match her friends. When she didn't get what she wanted, she'd roll her eyes or hold an attitude. To make things worse, she paid $300 for someone to give her a $2100 check that she tried to cash. She committed fraud that jeopardized my bank accounts and after her exit, I had discovered many valuable items missing from my home. AuPairCare management was horrific by avoiding the fraud issue and did nothing to support me after the theft was discovered. Au Pair Care made excuses for her and continued to match her with another family. They were not transparent with the next family as to what she had done. They continued to support her through the process and left me without childcare or support overnight. Their lack of transparency with the next family made me realize that they lacked integrity, both in the individuals that they hired to manage families experience and as a company, to hide important facts/truths from the next family. How would I trust that they werent hiding something from me. Because of the trouble that I had reaching someone for help during critical times, I lost trust in their service and ended my contract. There are no words for how awful it was. I would choose another company and option for your family.

We are so sorry that you did not have a positive experience with AuPairCare. We aim to respond to contact with our customers within one business day, and have a 24/7 contact center for after-hours emergencies. From our records, it appears that the team provided timely responses to your inquiries, and your au pair did go on to have a positive match experience with her second host family. We understand that cultural exchange is not the right fit for everyone, and we appreciate you sharing your experience. We offer many tools to help au pairs and host families set expectations and manage conflict, however we cannot force an au pair to remain in a placement against her wishes to leave. In order to facilitate transparency, prior to making any hiring decision, host families interested in matching with an in-country au pair are welcome to connect with prior host families if they like, and if the prior host family is open to being contacted. Each host family has different needs and priorities, and sometimes an au pair who is not the right fit for one family is the perfect match for another.