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Find a Location

Nolo has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nolo

      6801 Koll Center Pkwy Fl 3 Pleasanton, CA 94566-7076

      BBB Accredited Business

    Business ProfileforNolo

    Publishers Book
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/12/2020

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Nolo develops and publishes books, software, online applications, and downloadable legal & business forms. They serve as an attorney referral service and also license content.

    Business Details

    Location of This Business
    6801 Koll Center Pkwy Fl 3, Pleasanton, CA 94566-7076
    BBB File Opened:
    7/1/2001
    Years in Business:
    52
    Business Started:
    6/5/1971
    Business Started Locally:
    6/5/1971
    Business Incorporated:
    6/5/1981
    Accredited Since:
    3/12/2020
    Type of Entity:
    Corporation
    Number of Employees:
    130
    Related Businesses
    Business Management
    • Ms. Susan Engle, Manager
    • Mr. Chris Braun, General Manager
    Additional Contact Information

    Fax Numbers

    • (800) 645-0895
      Primary Fax

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Martindale-Nolo provides attorney referral services with an area based format. I began using them in 2020 or so and paid $560 per month for 10 leads. I noticed over time the qualify of the leads kept falling. The telephone numbers were inactive or the mail boxes were full, the emails bounced. Many of the people I contacted said they had never filed a workers compensation case. I complained several times but corporate policy said I had to pay. I dropped the service. I told Nolo I was not going to pay every month for c*** I was bombarded with emails week after week for months asking me to renew. . I asked them to stop but they would not. After about a year I finally relented. I agreed to a trial period of three months only at a significantly reduced rate - because it was c*** Even after I had "resigned" with Nolo I kept getting prompted by their marketing department to pick up the service. In other words, one department was not talking to another. Nolo did not even know that I had started a new trial period.Two days ago I received notice from my bank that my account had been charged $600 by Nolo, presumably for another three months of leads, but again the leads were c*** in the renewal period. I asked the ************ to deny payment, but it said the billing had already been put into their system and it will be hit or miss whether the charge goes through. So now I am facing a situation where I will have insufficient funds to pay for something I never requested and cannot deny the bill. I had to have the credit union generate a new debit card number, which means my other debits will need to be reset. A waste of time.. The last transaction was fraud, pure and simple. Nobody should be harassed like this from what claims to be a responsible business, and nobody should be put in my financial position because of greed.********************* never answered the phone, nor responded to emails. A waste of my time.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Summer F

    1 star

    06/20/2023

    horrible experience. I paid the $150/annually for a "registered agent" to set up my LLC. This agent never signs emails with a name. They stay hidden. No direct email or phone either. I asked them to cancel my annual subscription and they refused. Then I find out that Nolo outsources my services to another company Vcorp. So NOLO literally makes money for doing nothing. Now I'm talking to Vcorp and its the same run around. They refuse to cancel my subscription. I eventually had to go to my state website and cancel my business. (Even though I pay them to do all my paperwork and filings. I emailed them proof of cancelled LLC and requested written proof or receipt that my subscription is cancelled and still nothing. I requested proof that they will no longer charge my card and I got no response. I asked them to remove my credit card from their database and no response. These people are con artists. They do not want to help you. They will take your money and ghost you. Be warned.

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