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Find a Location

Zazzle.com, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforZazzle.com, Inc.

    T Shirts
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.68/5stars

    Average of 1,622 Customer Reviews

    Customer Complaints

    110 complaints closed in last 3 years

    34 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Zazzle is an American online marketplace that allows designers and customers to create their own products with independent manufacturers.

    Products & Services

    Zazzle.com allows designers and customers to create their own products such as clothing, posters, etc. with independent manufacturers, as well as use images from participating companies.

    Business Details

    This is a multi-location business.

    Find a Location

    Zazzle.com, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1200 Chestnut St, Menlo Park, CA 94025
      BBB File Opened:
      7/21/2005
      Years in Business:
      25
      Business Started:
      1/1/1999
      Business Started Locally:
      1/1/1999
      Business Incorporated:
      5/5/1999
      Type of Entity:
      Corporation
      Number of Employees:
      350
      Alternate Business Name
      • Zazzle
      • Goodstorm
      Additional Contact Information

      Fax Numbers

      • (650) 649-1775
        Other Fax

      Customer Complaints

      110 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      In May of 2023 I purchased a t-shirt from the website Zazzle. I did not have any issues with that order paid for it received it everything was fine. today June 6th shortly after 7:00 a.m. I received an alert from my bank that I had a charge for ***** logged into my account and seen that the charge was from Zazzle. immediately I went to their website I logged into the account I had to create when I purchased something last year and went under orders. there is no new order placed under my account. However they do have my card info saved in their system so clearly this information is not secure and protected as someone somehow was able to access my payment information and use it to either pay themselves as a seller or to order something under their own account to their own address using my card. I reached out by email but they have no other means and this is a serious issue that needs to be resolved ASAP as there is a security risk here with this website clearly. I want to know what this order is, who the seller is that claims to have received this order, and what account with the name and address was used to place this order using my credit card information as this is info I will need to possibly give to police for fraud charges if this was someone hacking and stealing my info. I also want the charge canceled of course. I will be calling my bank as well. They will have to go by the last four digits of the card used to track the order and that is 5502 **** and it is choice ************* credit Union. The charge specifically says: 5399 Zazzle *** ********************************************** ***- $***** And it is a pending charge as of June 6th 2024. I got the alert shortly after 7:00 a.m. I would also like everything of mine particularly my payment information completely wiped from their system to the point where it's no longer possible to find even if their site is hacked.
      Read More

      Customer Reviews

      1,622 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mike F

      5 stars

      06/27/2024

      Thanks so much for the prompt delivery and quality products.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

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