Business Profileforcle tile

I am writing this complaint in reference to an order of Zellige Cindered Olive tile that I ordered from Cle' Tile. Upon arrival, each box of tile was labeled as Cindered Olive. After checking the first couple of boxes, the tile matched these specifications. As work on my project proceeded, it became apparent that while some of the tiles were the correct color, the vast majority of them in the remaining several boxes were incorrect and instead in a vastly different green color. The contractor attempted to "blend" the tile according to ***'s suggested guidelines; however, even after doing so the tile looked absurd given the obvious differences. While the company states that one should expect "variations" in color, any objective individual would obviously notice that these were not simply "variations" but instead two distinctly different types of tile. Both my contractor and the professional interior designer who recommended Zellige tile agree with this assessment. A cursory look at Cle's website makes it obvious that the majority of the tile is much closer to their "**********" color, once again confirming that these are, in fact, different tiles. After 10 days of back and forth with customer service, ***' still attempted to claim that these were expected variations in color, which, again, no objective person could possibly think this. Additionally, they have placed blame on me for "accepting" the material by installing it, a rationale that makes little sense given that once the differences in color were observed, the contractor simply attempted to "blend" the materials as per Cle's guidelines. At this point, it is manifestly obvious that Cle mis-labeled and/or improperly packaged disparate colors and is now simply trying to invoke bureaucratic loopholes and vague doublespeak language of "blending" and differences in color being a "celebration"--their actual language--in order to avoid following a simple ethical business practice of refunding the purchase.