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Find a Location

Gardner has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gardner

      5920 Summit Ave Browns Summit, NC 27214-9704

      BBB Accredited Business

    Business ProfileforGardner

    Fulfillment Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1967

    Years in Business: 110

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Servantage Dixie Sales, Inc. provides wholesale distribution of outdoor power equipment, parts and accessories.

    Business Details

    Location of This Business
    5920 Summit Ave, Browns Summit, NC 27214-9704
    BBB File Opened:
    2/28/1967
    Years in Business:
    110
    Business Started:
    1/1/1914
    Accredited Since:
    3/1/1967
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Gardner, Inc.
    Business Management
    • Mr. Dan Barbour, Chief Financial Officer
    • Mr. Daryl Glover, Chief Technology Officer
    • Brandy Elixson, Administrator
    Contact Information

    Customer Contact

    • Mr. Daryl Glover, Chief Technology Officer
    Additional Contact Information

    Fax Numbers

    • (336) 621-3555
      Primary Fax
    • (336) 375-7591
      Other Fax

    Email Addresses

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Date of Filling out Warranty Paper: 11/22/23 Business Involved: Gardner, Inc Initiated Warranty Replacement: On 11/22/23, I filled out and sent the warranty paper to Gardner, Inc for my vacuum. Confirmation Email: The business committed to providing me with a replacement unit, as confirmed in the email received on 12/7/23. The email stated, "We have processed your request on order (**********). Please allow 15-20 business days to receive. The replacement unit will have the remaining warranty from the original date of purchase." Nature of Dispute: The dispute arises from the extended delay in receiving the replacement unit. Despite the initial confirmation on 12/7/23, I have not received the replacement as of 01/09/24. The lack of specific information and the ongoing delays have caused significant inconvenience. Efforts to Resolve the Problem: I have contacted the business multiple times via email on 12/20/23, 12/28/23, and 01/05/24, expressing my concerns and seeking updates on the status of my order. However, the responses provided have been generic, mentioning the transition to a new ERP system and backorder issues, with no concrete information on the resolution process or estimated timeframes. Order/Reference Number: The business provided the following reference number for my order: **********.
    Read More

    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    JOEL T

    1 star

    02/29/2024

    I've Used Gardner Dixie As A Supplier For Year' Now. We All Make Mistake's. I Ordered A Hydro Gear Fan For A Zero turn, PART #*****. When I Ordered This Fan I Was Told It Was Around $7 Dollar's. I Knew The Shipping Would Be $13.99. When I Received The Fan, I Put It Up Against The Bad Fan. It Was Incorrect. I Called **** In Return's. I Spoke To Her About This Issue. She Asked, What's The Difference? I Told Her. They Are Both 6 inch Fan's, But They Fit A Certain Way. She Asked Me What Part# The Fan Was. I Told Her It's *****. Then Asked What I Received As A New Part. I told Her *****. She Said That's The Part You Ordered. If It's As Easy As Looking At The Part Number On The Bad Part. I Don't Know How It Could Be Messed Up. Then Telling Me, It Could Be The Warehouse Mess Up. I Told Her That I Wanted My $$ Back! I Told Her That I Had **** Order Me The Correct Fan's An Inline Fuel Filters. There Computer's Are Having Problem's. Then She Said There Is No Order In Here For You. **** Told Me She Was Going On Vacation An She Would Get This Straight For Me Before We Hung Up. Then **** With A Tone. I've Been Here For 14 Years. I Know What I'm Talking About. I Told Her That I Would Call Her Tomorrow When I Received My Part's. I Wasn't Going To Sit An Listen To Her.. In The Past Few Month's Gardner Dixie Has Went From A Five Star, To Zero. The Only Reason It Show's One Star It's Because They Did It, It Isn't Because I put A Star Up There. I Don't Ask For Credit Or Anything From Gardner. They Get There $$$ Right Away An Then I wait On The Part's. They Have ****, ***************************** An A few Other To Speak Of That Will Actually Help You, Other Than These Few. Watch Out They Take Your $$ An Lie To You. Some People May *** Like My Review, But Question Me. I Have Text Message's An Voicemail's. They Really Now How To **** You off, An It Seems like They Don't *****

    Gardner Response

    03/05/2024

    ****************, It was a pleasure talking to you this morning. As we discussed the order that was placed is on the way and should be received today 3-5-2024. The tracking number is 1Z2E24270314122302. If the order does not arrive today, please let me know. Also, please don't hesitate to reach out to the ************** for any of your needs.

    Local BBB

    BBB® of Central and Northwest North Carolina

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