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Find a Location

Rising Sun Solar Electric LLC has 1 locations, listed below.

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    Business ProfileforRising Sun Solar Electric LLC

    Solar Energy Design

    Additional business information

    Additional Info:
    Mail sent to the business on 03/13/2018 was returned by the U.S. Postal Service as Forwarding Order Expired.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Rising Sun Solar Electric LLC, offers design and building services for renewable energy systems, grid-tie solar electric systems, battery backup, solar hot water and electrical contracting services.

    Products & Services

    Solar Energy Design

    Business Details

    Location of This Business
    269 Papa Pl Ste 14, Kahului, HI 96732-2930
    BBB File Opened:
    1/7/2008
    Years in Business:
    19
    Business Started:
    12/22/2004
    Business Incorporated:
    3/13/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Matias Besasso, Manager
    • Mr. Brad Albert, Manager
    • Mrs. Martha Guzman-Flores, Manager
    Contact Information

    Principal

    • Mrs. Martha Guzman-Flores, Manager

    Customer Contact

    • Mrs. Martha Guzman-Flores, Manager
    Additional Contact Information

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2023

    Complaint Type:
    Order Issues
    Status:
    BBB unable to locate business
    Signed a contract with Rising Run for installation of a Tesla roof tile system in December 2020. Paid $5000 deposit in Jan 2021. Rising Sun then did a complete roof inspection, found no issues, and obtained all approvals from me (homeowner). After Tesla raised prices, Rising Sun refused to install my system. After more than a year of delays they sent a "building inspector" to look at my roof. After two minutes of looking at my roof from inside the house he left. Rising Sun then said my system could not be installed even though my current roof was cement tile and the Tesla system weighted less. No reason was provided in writing as they refused to provide any documentation from building inspector. After years more of requests and demands for performance Rising Sun stopped responding and turned over to their lawyer. I asked for completion of work or compensation to have alternative system installed as my roof was leaking. They refused several times but at one point offered to do solar panel system at new and higher retail price. They offered to return my $5000 deposit and on several occasions I asked for it returned but I still have not received my money after almost 3 years. I believe they lied about ability to install Tesla roof tile system and when prices were raised they refused to honor the contract they signed with me. Nathan Wood another supplier of Tesla roof tile system offered to do that system on my house and said it met the requirements. The issue was the increased cost as Rising Sun had delayed several years and the price had increased by $80,000.00

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Great West + Pacific

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