Business ProfileforDiscount Windows and Doors

After multiple delays, without follow-*** from the company, our patio doors and windows were installed on January 23, 2023. Products were ordered on April 29, 2022. Total payments for the products and installation made was $12,752.There were multiple concerns with the installation:1. Astragal finish was wrong.2. Screen doors not aligned with glass doors.3. Screen door locks were screwed on at different heights on both doors.4. Center supports between the overhead windows were not aligned to the center of the patio doors. 5. The gaps from the frame to our existing patio opening were uneven at the top and bottom. 6. On one side, our existing wood pillars werent cut precisely by the installers, leaving a half inch gap between the post and the frame. February 24th: installer removes existing astragalus, starts cutting the new one, realizes its damaged, puts the old one back on.April 28th: installer replaces astragalus. New screens not gliding smoothly. He mentioned a s**** being stuck and after attempting to remove it, the wheel broke off. He took the screen with him and said he would fix it and bring it back as fast as humanly possibleMay 5th: I email the company since I only have one screen door and no ones called me. Then installer texts to set up appointment for the 15th. May 15th: installer doesnt show up, didnt respond to my text. No explanation call from company. May 23rd: owner came, installed doors. According to him, it was normal for doors to be noisy and be difficult to glide. He took both screen doors to change wheels and said hed call by the 26th. I have received no communication and am without screen doors. We have in good faith, made full payment for custom patio doors, screen doors and windows. We expected quality goods and services within the time frame reflected on our contract, which hasnt happened. Our expectations of any resolution without intervention by the BBB arent high.