Business ProfileforConn's Home Plus

Me and my wife went to store and purchased a bunk bed on May 27, 2024. The very next day I returned to store for a refund and canceled the order because I found a better deal elsewhere. I paid with cash $500 and put $266 on my debit card. I was refunded the $266 but was told they were unable to refund the $500 in cash because their policy states they can not pay customers out of the register. I was told I would receive a check in the mail in 7-10 business days for the remaining $500. It is now June 18, 2024 and I have not received a refund. I have called the store manager several times and I am being told they are contacting the treasury department, but the treasury department wont respond to the store manager's request. The store manager have informed me several times that he will call me back once the treasury dept. contact him, but I never receive a call back. I requested an email to the treasury dept and to the HR Dept so I myself can try to contact them, but the emails returned unable to be sent. I have spoken to the customer service several times and the representative states they cant do anything on their end and it doesn't show in their system an estimated time I will be refunded. No one is trying to assist me with a refund. Honestly I feel like Conns have robbed me. I dont believe the store manager have contacted anyone on my behalf. There was no exchange of money for goods. They only have my money.