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Find a Location

Mister Sparky has 1 locations, listed below.

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    Business ProfileforMister Sparky

    Electrician
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/2004

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    We specialize residential electrical services. From breakers tripping to outlets not working, our services include trouble shooting, repair and installation.  We are here anytime you need us.

    Products & Services

    Mr. Sparky Officer:

    * Electrical wiring and wiring repairs;
    * aluminum wiring repairs
    * Electrical repairs, electrical remodeling
    * Lighting installations- indoor lighting, and landscape lighting
    * Air conditioning and heating units installation, repair, and maintenance
    * Code inspections and electrical home safety surveys
    * Appliance installations
    * Generator installation and repair
    * Surge protection for homes
    * Breaker box and electrical panel installations and repairs
    * Low voltage electrical- cat 5 and CATV cable service
    * M*eter Base Repair/Replacement

    Business Details

    Location of This Business
    21819 Katy Fwy Ste 102, Katy, TX 77450-1806
    BBB File Opened:
    12/2/2004
    Years in Business:
    21
    Business Started:
    7/25/2003
    Accredited Since:
    12/8/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Bustos Investments, LLC
    Business Management
    • Mr. Albert Bustos, Owner
    • Ms. Kimmie Stone
    Contact Information

    Principal

    • Mr. Albert Bustos, Owner
    • Ms. Kimmie Stone

    Customer Contact

    • Ms. Kimmie Stone
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring an electrician

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/18/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    **DO NOT USE THIS COMPANY** Please see the attached invoice and cost comparison. Mister Sparky has refused to resolve this in any way and has acknowledged that they should have informed the technician that if a customer has their own material, and it is up to code, they can use the customer's material in lieu of the businesses. I have never had a company so effortlessly and egregiously screw somebody over. I had the displeasure of having service done by Mister Sparky in Houston. I received some quotes while I was in a work meeting and understood the pricing was around $1800 for the work to be performed, but upon receipt of my invoice that amount was $5365.20. I was immediately appalled, because I only had one outlet run to my garage and a GFCI circuit breaker installed. I thought there had to be a mistake. And there was! I had material provided that was not used and I was charged an ABSURD amount for the use of their own material. In addition, I was double charged for two outlets when I only had one installed. I was charged $594 x2 FOR ADDING AN OUTLET COVER. $1999 for Cable that I HAD AVAILABLE. After speaking with one of the managers, I was told I could receive a refund of $365 to cover the parts I already purchased. But, in doing so, I would have to be fine with paying over $4500 in parts they provided + labor. Absolutely not acceptable under any circumstances. To add insult to injury, the installation was not even done how I wanted. I did not want conduit to be run at all, I wanted it to be installed in the box into the house and not be an eye sore. I would never recommend this company to friends or family, but I would recommend them to someone I disliked, so they could get screwed over, too.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nicholas H

    1 star

    04/22/2024

    The people seem very nice. They then give you 3 ridiculous options when you're in need. They do not give you paperwork you signed electronically and then over charge you after giving you the price. I had to call to get a refund and they destroyed my brick and trying to tell me that's normal. I have pictures of clear glue to my brick house with holes left in it. And they tell me that if I buy paint they will paint it. I'm not letting this go.

    Mister Sparky Response

    04/28/2024

    Mr. ******, Thank you for taking the time to leave a review of your experience with Mister Sparky on the BBB. Since you’ve posted this review, our master electrician has had the opportunity to speak with you regarding the repairs to your home. We have re-sent you all the documentation you signed during your service call. As we have discussed the brick had to be cut to make room for the improvements that were needed to your breaker box. Mister Sparky can’t be responsible for cosmetic repairs that are needed due to updating your project safely and bringing it up to the National Electric Code. We discussed this before doing any work at your home and you signed two separate forms authoring us to move forward with the repair, even though there may be damage to the brick to accomplish the repair. After the repair, you signed acceptance of the work and indicated you were satisfied at the time the service was completed. We truly value your feedback, but at this point, it appears we are at an impasse.

    Local BBB

    BBB of Greater Houston and South Texas

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