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      Country
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          Find a Location

          Daikin Comfort Manufacturing LP has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Daikin Comfort Manufacturing LP

              19001 Kermier Rd Waller, TX 77484-8810

              BBB Accredited Business
            • Daikin Comfort Manufacturing LP

              5151 San Felipe St Ste 500 Houston, TX 77056-3650

              BBB Accredited Business
            • Daikin Comfort Manufacturing LP

              2550 North Loop W Ste 400 Houston, TX 77092-8912

              BBB Accredited Business
            • Daikin Comfort Manufacturing LP

              5150 San Felipe St Ste 500 Houston, TX 77056

              BBB Accredited Business
            • Daikin Comfort Manufacturing LP

              6070 Hillcrest Dr Valley View, OH 44125-4620

            Business ProfileforDaikin Comfort Manufacturing LP

            Heating and Air Conditioning
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            Goodman has been diligently working with its service providers to coordinate and schedule recall repairs as quickly as possible, despite an acute labor shortage and certain supply chain delays.  Goodman is committed to customer safety and satisfaction and is working to resolve any recall-related complaints from customers.

            Additional business information

            Additional Info:

            Attention:  

            Please see this November 18, 2021 recall notice from the U.S. Consumer Product Safety Commission: https://www.cpsc.gov/Recalls/2022/Goodman-Manufacturing-Company-Recalls-Evaporator-Coil-Drain-Pans-Installed-with-Condensing-Gas-Furnaces-Due-to-Fire-Hazard. 

            Goodman Manufacturing Company can be contacted toll-free at 888-520-0579 from 7 a.m. to 6 p.m. CT, Monday through Friday or online at www.recallrtr.com/drainpan or https://www.goodmanmfg.com and click on “PRODUCT RECALL” for more information.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.26/5stars

            Average of 66 Customer Reviews

            Customer Complaints

            153 complaints closed in last 3 years

            24 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/30/2012

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company is a manufacturer of residential and light commercial air conditioning, heating, and indoor air quality products and systems.

            Products & Services

            PRODUCTS SOLD:

            Mini-Split Systems, Multi-Split Systems, Air Conditioners, Heat Pump, Gas Furnaces, Rooftop Systems, VRF Systems

             

            BRANDS SOLD:


            DAIKIN

            Business Details

            This is a multi-location business.

            Find a Location

            Daikin Comfort Manufacturing LP has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Daikin Comfort Manufacturing LP

                19001 Kermier Rd Waller, TX 77484-8810

                BBB Accredited Business
              • Daikin Comfort Manufacturing LP

                5151 San Felipe St Ste 500 Houston, TX 77056-3650

                BBB Accredited Business
              • Daikin Comfort Manufacturing LP

                2550 North Loop W Ste 400 Houston, TX 77092-8912

                BBB Accredited Business
              • Daikin Comfort Manufacturing LP

                5150 San Felipe St Ste 500 Houston, TX 77056

                BBB Accredited Business
              • Daikin Comfort Manufacturing LP

                6070 Hillcrest Dr Valley View, OH 44125-4620

              BBB File Opened:
              1/1/1991
              Years in Business:
              41
              Business Started:
              2/1/1983
              Business Started Locally:
              2/1/1983
              Business Incorporated:
              2/1/1983
              Accredited Since:
              10/30/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Goodman Global, Inc.
              • Goodman Manufacturing Company, LP
              • Daikin North America, LLC
              • Goodman Manufacturing
              • Amana Heating and A/C
              • Goodman Company, LP
              Business Management
              • Mr. Rex Anderson, Director of Communications
              • Ms. Tori Brandum, Senior Manager
              Contact Information

              Principal

              • Ms. Tori Brandum, Senior Manager

              Customer Contact

              • Mr. Luke Guajardo, Lead Manager
              Additional Contact Information

              Fax Numbers

              • (713) 856-1821
                Primary Fax
              • (713) 586-8059
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              153 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/25/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Our home was built in 2019, Goodman furnace date Sep, 2019. The HVAC system is <5 years old. Late Dec 2023 a burning plastic odor was emitting from the HVAC intermittently. The odor became more frequent and I was having migraines and feeling lightheaded regularly. On Jan 4, an HVAC technician was called to assess my concern and resulted in tightening inducer motor, as he found water in the unit and cleaned flame sensor thinking odor could have been coming from working harder in winter. He suggested I monitor for water and continued odor. Jan 16 a second technician came out as the odor was near constant if temp was set 68 or higher. This technician could smell, determined it was not gas or carbon monoxide and also saw that water was continuing to leak from motor. He was unable to identify the odor cause and suggested I clean the vents. I did my own research and found the recall for the evaporator coil pan. I called HVAC company the next morning for help. They were not able to get both induce motor and evaporator coil pan for a few days and cost of labor was 294.30 for the motor and 719 for the evaporator coil pan. Knowing it was unable to be scheduled that day or next I requested an estimate for replacement. I was concerned for my health and safety of possible fire hazard. I did not have confidence in safety of repairing Goodman product and had it replaced on Jan 22. I proceeded to contact Goodman for reimbursement for full replacement due to faulty, hazardous equipment. I sent photos of melted evaporator coil pan and rust in unit from water leak. They offered to repair or courtesy concession of 1000, which she said was more than the allotment . I asked for escalation for further review. She said she understood my concern sent for escalation. She called the next day stating they are only obligated to pay 1000 and in turn want a full release of further liability. This seems unethical and is disconcerting. I am asking for help to recover replacement cost of 8696.
              Read More

              Customer Reviews

              66 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John N

              1 star

              02/14/2024

              I had Goodman HVAC units installed on 04/22/2018. So far I've had 2 coils replaced and an accumulator. The installer did not to tell me to register my units for a 10-year parts warranty resulting in the parts being covered for only 5 years. The second coil broke on 02/06/2024, i called Goodman to see if they would help me out by warranting the part as it is very expensive. They bluntly told me NO. I asked for a supervisor, and he said the same. I have over 4 thousand dollars in repairs already. 10 months out of the warranty and they should have done the right thing. This product is garbage. I'm retired and for the last few days i have taken my case to social media with phenomenal results. I urge everyone stay away from any Goodman product.  

              Daikin Comfort Manufacturing LP Response

              02/15/2024

              Hello John ****,

              Thank you for your review. We do apologize for the issues you have been experiencing. Unfortunately, your unit only had a 5-year warranty, and anything outside of the first 5 years from the installation date is not covered. If you would like more information, please contact the Homeowner Support Department at 877-254-4729.

              Local BBB

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