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          K. Hovnanian Homes - Houston has 1 locations, listed below.

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            Business ProfileforK. Hovnanian Homes - Houston

            Home Builders
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            27 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/1977

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company specializes in new home construction, single family residential construction.

            Business Details

            BBB File Opened:
            1/1/1977
            Years in Business:
            48
            Business Started:
            1/1/1976
            Business Incorporated:
            1/1/1976
            Accredited Since:
            4/1/1977
            Type of Entity:
            Corporation
            Alternate Business Name
            • KHovnanian Homes of Houston, LLC
            • Parkside Homes
            • Parkwood Builders
            • K. Hovnanian Family of Builders
            Business Management
            • Mr. John C. Rose, Legal Counsel
            Contact Information

            Principal

            • Mr. John C. Rose, Legal Counsel

            Customer Contact

            • Sholeh Abedinzadeh, Legal Counsel
            Additional Contact Information

            Fax Numbers

            • (713) 460-8634
              Primary Fax

            Email Addresses

            Website Addresses

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/31/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We began a contract with K Hovinian on an inventory home. We were pressured into signing the contract and were told repeatedly that our earnest money would be refunded if the financing did not go through with the purchase of the home. K Hovinian was the lender we used in order to get a $5000 credit towards the purchase of the home. The financial officer, burke did not deny our application until a week before closing. The only reason I know of this is because I received a letter from the company this week. Our closing date was set for August 25. K Hovinian pressuring us to sign a contract and repeatedly stating our earnest money would be returned--- now the company is not returning the earnest money. This matter needs to be resolved. The company did a poor job of the entire process. I also have documentation to support this.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Wayne R

            1 star

            11/29/2023

            We tried to close on a KHOV home twice in the past 40 days or so to no avail. The first time, we settled on a price, we paid the earnest money, signed the papers, and even got our picture taken at the new build site. We got a call the next day saying that some of the upgrades were not accounted for and we would have to pay an extra $20K or so. This is no way to do business. The sales lady even had the nerve to tell us $20K wasn't that big of a deal. The second time, we tried another KHOV home in a different section with different people. Again, agreed on a price, paid earnest money, and signed the papers. Well of course we got a call the next day saying that we owed another $20K roughly. This time the reason was that the incentive that they offered brought the home below its base price. (Not our problem or fault!) So they said they voided the contract and sent a "new offer." When is it that one side of a transaction can void a contract at will and the other is just helpless? Needless to say, we won't be dealing with KHOV again. This is truly amazing that this happened and completely unacceptable. I hope the higher-ups know how their company is treating people like us.

            K. Hovnanian Homes - Houston Response

            12/12/2023

            In the first situation, the price the potential customer wanted to pay did not include recent upgrades which had been planned for the home and for this reason the contract was not accepted by K. Hovnanian. It is not an uncommon practice for builders to change the upgrades in a spec home while it is under construction, which will result in a change in the price of the home; which is done before K. Hovnanian accepts a contract. The second situation K. Hovnanian offered the incentives to be applied to closing costs not the base price of the home, but the offer was refused.

            Local BBB

            BBB of Greater Houston and South Texas

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