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Find a Location

LGI Homes has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LGI Homes

      1450 Lake Robbins Dr Ste 430 The Woodlands, TX 77380-3294

    • LGI Homes

      16202 Duclair Ln Hockley, TX 77447-9498

    • LGI Homes LLC

      6237 Stone Lake Dr Fort Worth, TX 76179

    • LGI Homes

      5560 Trailway Ave Firestone, CO 80504

    • LGI Homes

      4353 W. Crescent Road San Tan Valley, AZ 85142-6176

    Business ProfileforLGI Homes

    Real Estate Development
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    Since January of 2023, the BBB has received many complaints and customer reviews concerning product issues about new construction of LGI Homes. It has been alleged by consumers there have been numerous warranty issues and repairs as required during walk through inspection, prior to closing. Additionally, some consumers have alleged difficulty in receiving refunds of their earnest money.

    While LGI has answered most of the complaints on file, their response is someone will get back to them in 72 hours.

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 126 Customer Reviews

    Customer Complaints

    173 complaints closed in last 3 years

    54 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company specializes in designing and building single family homes.

    Business Details

    This is a multi-location business.

    Find a Location

    LGI Homes has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • LGI Homes

        1450 Lake Robbins Dr Ste 430 The Woodlands, TX 77380-3294

      • LGI Homes

        16202 Duclair Ln Hockley, TX 77447-9498

      • LGI Homes LLC

        6237 Stone Lake Dr Fort Worth, TX 76179

      • LGI Homes

        5560 Trailway Ave Firestone, CO 80504

      • LGI Homes

        4353 W. Crescent Road San Tan Valley, AZ 85142-6176

      Location of This Business
      1450 Lake Robbins Dr Ste 430, The Woodlands, TX 77380-3294
      BBB File Opened:
      3/1/1997
      Years in Business:
      28
      Business Started:
      6/6/1995
      Business Incorporated:
      4/13/1998
      Type of Entity:
      Corporation
      Alternate Business Name
      • LGI Land
      • LGI Development Corporation
      Related Businesses
      Business Management
      • Mr. Thomas E. Lipar
      • Ms. Rachel Eaton, Chief Marketing Officer
      Contact Information

      Principal

      • Ms. Rachel Eaton, Chief Marketing Officer

      Customer Contact

      • Ms. Rachel Eaton, Chief Marketing Officer
      Additional Contact Information

      Fax Numbers

      • (281) 210-2601
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      173 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/31/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This new build is falling apart and none of the big concerns, roof support beams, cracked foundation, severe seperation of brick and mortor that now goes the full length of exterior wall, improper installation of shower insert, roof singles bowing up. The Construction manager Mile ******* has declined all repairs and has caused more damage in the repairs he has made. I've spoken with LGI and filed several work orders that have been canceled or falsified.
      Read More

      Customer Reviews

      126 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Matthew S

      1 star

      04/05/2024

      Purchased a home in the Hadleigh at Cedar Creek Subdivision in Youngsville, NC. To be fair, we were fortunate to get a new home at this price. However, we should have backed out of the sale at closing. Sacrificing the $1000 would have been a small price to pay to get out of this obligation. Too many warning signs to count. They would not accept our real estate agent, cracks in the foundation, poor craftsmanship and little to no follow up from the sales agent when communicating concerns. By far, the absolute biggest issue myself and all the neighbors on my side of the road have, is with the grading of the land. Water erosion is so bad coming from neighboring properties that the water pools up mud 3 feet from my foundation. They told us, that this is not a warranty thing and that the water will soak into the ground within 48 hours. To LGI's credit, they did have a landscaper come and re-grade the land and lay down SOD, but he dug a trench right in the middle of the back yard to make sure that the water stayed at least 10 feet away from the foundation. Who doesn't love a backyard that has an occasional swimming pool. No, thats not really sarcasm. The water is that bad. I have about 6 warranty claims in, 1 email to LGI corporate office, called the town, and gave the HOA a fair warning, all because they make excuses as to why the land is this way. They do not assume responsibility. I have my life's savings in this property and I am very disapointed. LGI rushed these homes and it shows, Land development ignored warning signs. I cant believe inspectors signed off on this. LGI corporate. If your reading this. Please have your people at Hadleigh at Cedar Creek subdivision invest in a real fix for this water problem. Not house by house, but a real drainage solution that spans across all properties towards the back of the property lines, not in the middle of their yards. Plenty of videos on youtube. search "LGI Homes Landscaping"

      LGI Homes Response

      04/08/2024

      Hi Matthew, congratulations on your new home! We are glad to hear that our team has worked with you to help mitigate some of the drainage concerns and see in the warranty portal that they have informed you they are working with some of your neighboring properties. We appreciate you bringing this to our attention.

      Local BBB

      BBB of Greater Houston and South Texas

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