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Find a Location

Author Solutions, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAuthor Solutions, LLC

    Book Publishers
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Author Solutions has advised BBB that consumers signing a contract with the company are agreeing to binding arbitration through the American Arbitration Association for any unresolved disputes.  For more information on the American Arbitration Association, please visit their website at https://adr.org.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.48/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    128 complaints closed in last 3 years

    33 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/14/2010

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Publishing Services; Author Services; Marketing and promotional services.

    Business Details

    Headquarters
    1663 S Liberty Drive, Bloomington, IN 47403-5161
    BBB File Opened:
    10/20/2002
    Years in Business:
    21
    Business Started:
    10/20/2002
    Business Incorporated:
    1/9/2007
    Accredited Since:
    5/14/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Balboa Press
    • Westbow Press
    • Palibrio
    • Author Learning Center
    • Abbott Press
    • Inspiring Voices
    • Content Distributors LLC
    • Responder Media
    • Booktango
    • LifeRich Publishing
    • Partridge Singapore
    • Partridge Africa
    • Partridge India
    • Archway Publishing
    • WestBow Press
    • Rutledge Hill Books
    • Uriel Press
    • AuthorHouse LLC
    • iUniverse, LLC
    • Xlibris, LLC.
    • Trafford Publishing, LLC
    Business Management
    • Mr. Eugene Hopkins, Global Director
    • Mr. Bill Becher, COO
    Contact Information

    Customer Contact

    • Mr. Eugene Hopkins, Global Director
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    128 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/08/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I didnt know that the BBB was an option until recently.I had a book published by Xlibris in May of 2005. I havent received royalties in about a decade. They continue to give me the run around. I have some of the communications via email.Please note that once they agree to pay me what they owe me, I will update my address with them.Any assistance that you can provide would be much appreciated.
    Read More

    Customer Reviews

    46 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adeyinka M

    1 star

    08/05/2024

    I published my book in 2010 which is still selling 14 years later.I am based in ******* and can attest to the fact that iUniverse does not look after the interests of international-based authors. It refuses to pay royalties directly to my bank account even though ******************** now makes it mandatory for all its US based authors to provide bank details to enable the electronic transfer of royalties.Instead, they insist on posting cheques. This is inconvenient because it means that I have to pay a foreign cheque transaction fee. Additionally, the cheque takes a much longer period to clear than would one of local origin. I have not cashed in any cheques since 2017.I decided that short of iUniverse doing the right thing by transferring the money to my bank account, I would allow my royalties to accumulate to what I consider an acceptable amount before putting the foreign cheque into my account. I was informed by iUniverse that they had a procedure which they call a re-cut. This is supposed to consolidate a series of royalty payments into one. I did not receive a payment for the first re-cut. I requested a second re-cut in 2022 and removed the hold at some point in 2023. This meant that I was expecting payment for all my royalties accumulated since 2017 during the first week of December 2023.But there is a catch iUniverse spring on you after the author removes the hold. They claim under a rule of theirs that payment of the sum owed to the author is not guaranteed. In other words it permits them to withhold payment even when the window for payment arrives.The implications are clear: It means that they can keep on deferring paying the author the debt owed him indefinitely. This is an intolerable state of affairs.I have since cancelled my contract with iUniverse,My assessment of the aforementioned is that iUniverse have employed the use of unreasonable terms and procedures which breach my legitimate expectation to acquire royalties due me.

    Author Solutions, LLC Response

    08/07/2024

    iUniverse pays royalties to foreign authors via mailed check. We have no control over the time it takes to reach the author, the fees assessed by foreign banks, or the time it takes to clear the bank. Royalties are only paid in the scheduled four quarterly payouts each year. They are not paid outside those times. The reviewers royalties will be paid via mailed check, as he has been told many times. He has received the recut royalties issued in May 2018. That check cleared our bank. The remaining outstanding royalties are an open balance to be paid to him via mailed check in the second quarter 2024 payout, which occurs at the beginning of September. This will include royalties earned in the second quarter of 2024, when he cancelled his project

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