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Find a Location

International Medical Group, Inc. has 1 locations, listed below.

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    Business ProfileforInternational Medical Group, Inc.

    Travel Insurance
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 53 Customer Reviews

    Customer Complaints

    159 complaints closed in last 3 years

    58 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/30/2005

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9200 Keystone Crossing Ste 800, Indianapolis, IN 46240
    BBB File Opened:
    6/30/2005
    Years in Business:
    34
    Business Started:
    12/1/1989
    Business Incorporated:
    12/11/1989
    Accredited Since:
    11/30/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    220
    Business Management
    • Mr. Jeff Gorham, General Counsel
    • Mr. Brian Barwick, President
    • Mr. Justin Poehler, Vice President of Marketing
    • Ms. Jessica Marsh, Legal Assistant
    Contact Information

    Principal

    • Ms. Jessica Marsh, Legal Assistant

    Customer Contact

    • Ms. Jessica Marsh, Legal Assistant
    Additional Contact Information

    Fax Numbers

    • (317) 655-4505
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Is travel insurance right for you?

    Customer Complaints

    159 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I paid for a policy under which I can get any medical treatment that doesnt include existing conditions for around 400$ for 6 month. had this insurance for around a year and a half.Apparently, the company hasnt been paying any bills for any medical claim that they should have. They didnt even bother to not notify me that something was wrong, I just started getting emails and texts from one medical Institute about a bill from last year, asking for money.When I went online to my account, I saw claims that werent paid for, and they were accumulating, creating $4000 + debt Under my name, and in the details they say There is not enough medical records, we are waiting for the medical Institute to send over the full records.I even tried having both the medical Institute (from the first claim) and IMG on the phone line together and it did not help.Ive been calling them over and over again to try and sort all of these bills out and they say that they can only deal with the newer claims after theyre done with the first claim, but the first claim is not being taken care of.When I asked the customer service representative to speak to a Manager, they say that it is not possible and that they will have a manager Call me back.Of course no one reached back.Do not use this health insurance. They will take your money and not give you the service for it. You will end up having to either pay the bills yourself or *** the company.
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    Customer Reviews

    53 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Emilia O

    1 star

    04/22/2024

    I host international students and this is the worst part of it. A student suffered an injury and needed an MRI and physical therapy twice a week for 6 weeks. Every time a claim was filed, we will get an email asked for the doctors orders and more information. We submitted the documentation. Then we had to wait 45 days for them to REVIEW the claim, at which time, they will find something else missing and the counter starts again.The latest happened this week. A claim was submitted on 1/04/2024. They processed it on 2/29/24 and we got an email requesting documentation. We submitted the paperwork on 3/1/24 and got an email acknowledging they received the information.On 4/12 we called to follow up. They told us we had to wait 45 days. Today we called again only to find out that they REVIEWED it on 4/19 and we needed new doctors orders. So now, we have to go back and request the orders, submit, and wait another 45 days.The worst part is that you cannot talk to a supervisor and the customer service is doing their best with very limited information so they cannot properly help the customers.This is the WORST insurance company. A complete scam that relies of tiring the customer so they dont have to pay.

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