Business ProfileforHerff Jones, LLC

My cheer team won our state championship on 2/24/2024. On 2/25/2024, I ordered 4 pendants and the chain to go with them and paid the ** vendor at the venue in full. The vendor on site explained that it would take 4-6 weeks for the pendants to be manufactured and shipped. 4-6 weeks came and went so I called **. They explained that the information I was given was wrong and that it was actually a ***** week turn around time. Although annoyed at the misinformation from the original ** vendor, I was okay with this. ***** weeks came and went and I still had no pendants or update for a shipping date. The last contact I had with anyone from ** was on 4/5/2024 via email. Since then, no one will answer my emails, phone calls or voicemails. On 5/21/2024, I was given a tracking number from ***** for the order, but it has not updated since showing that only the label has been created. On 5/30/2024, I received an email back from customer service giving me the same email and number I've been calling for weeks saying that "they can help me better" than the person in customer service who answered the email. I responded on 5/31/2024 asking to speak to a manager or someone in higher authority as no one has responded to me. I did not receive an email back regarding that information either. As of this writing on 6/3/2024, I still have no updated tracking number, no answers from anyone regarding the whereabouts of the pendants/chains, and still have not received the state champion pendants that I ordered back in February :(