Business ProfileforTickets For Less LLC

What: I bought 2 tickets to Ed Sheeran's concert Concert info: Date is Jun 24, 2023. Time: 18:00. Venue: ***** Field, ********* **. When: Jun 16, 2023. Cost: $161.75 What business committed to provide: tickets Result: no tickets provided. I haven't attended the concert because I didn't get the tickets. Aftermath: several calls to the company. Extremely rude agents, with the last call today (July 10th), a woman hanging up on my calls and claiming that I've received a ticket and that they can't do anything. "If you want to refund your tickets, contact your bank, you've already received tickets". Has business tried to resolve the problem: no, nothing at all. I was told that the manager would call me back several times. I would admit that when he called back, I talked to him but then got an urgent matter, told him I had to go and that I'll call back later and hang up. Later on, I called them several times to get connected to the manager. What I got is that the manager can't be reached now. In addition: completely unprofessional behavior. Attaching the screenshot from the website where it still says its "Pending", meaning that I didn't get any tickets.