Business ProfileforNiren & Associates Immigration Law Firm

Hello, I paid Visa Place US$7000 in the month of September 2023. They were helping me with the visa application. I was on the stage of gathering documents. There was not too much of work done on my application as I was gathering all the documents necessary for my application. A month ago, I received an email that they want to transfer me as a client to a different law firm and they will be helping me out on my application further on. I tried contacting them via email and phone and they were not at all responsive. After many days and sending them couple of emails and leaving them voicemail. They reached out to me and they told me that if I want to transfer to their preferred law Firm. I said no to the transfer. They told me if you don’t want to get transferred you have an option of closing the file and we can return the money with the 30% deduction. I asked them what was the reason for not working on my Application and transferring me to a different law firm they told me it was for the better customer service as they have too many clients. If I knew that they will be transferring me to a different law firm and not working on my application, I would never have hired them, and given my work and money to them. I have suggested them that 30% deduction is not acceptable for me as not too much of work has been done on my application. I was on the stage of gathering documents and for that I can’t be charged 30% which is equal to US$2100.