Business ProfileforCIK Telecom Inc

I contacted them to start the service on our newly purchased house, they sent me an email with account number, account details and requested my credit card information before they could even check if they offer service on my area. After some research i have found out that they have no Internet cable service anywhere near me, yet i was asked to pay, and they would send me the equipment to install it myself. They have no technicians to come to your place, no guarantees that their equipment works at your house, yet they need credit cards asap to even consider processing your requests. I ended up emailing them back, we would not proceed with them as isp for these reasons, and 2 minutes later they call me and tell me the same thing, as they made a mistake with the address. ** *** *** ******** **** ** **** * *** ***** *** ******** ********** ****** ******* ** *** ******** **** ***** **********

Dear ****, Thank you for sharing your review via BBB and we apologize for any misunderstanding while placing the service request with our team. Unfortunately with the provided information from your end like your email and name, we are unable to locate any order but nonetheless this is not the kind of experience we would want for any of our customer. Though we are unable to locate your order details but I can assure you that the team would have sent you the payment notification email in order for you to understand the upfront charges which will be paid by the customer once the order is placed. It is not necessary that you have to pay via phone for your order but you can pay using the CIK Telecom account number which was emailed to you but a credit card is required for monthly authorization of services as the services offered by us are prepaid services. Since we are a 3rd party ISP, for installation of services we have to depend on our underlying carrier. Even though we are able to provide services via different carriers in most part of the provinces of ON, QC, BC, MB, AB and SK but when staff checked the availability of services for your address via our underlying carrier portal they were notified that the services are not available. Upon receiving the update of non-availability of the services at your address, our team contacted you to update that the services are not available at your address. However at this moment, I can only provide you above information on the basis of the process which is followed by us and until we investigate the order placed by you was from which name and for which location, we would not be able to provide you with a convincing solution. I hope you are satisfied with the above response and the information provided and rest assured once our services will be available in your location, we would be happy to serve you as one of our customer. Thank you for using CIK and have a great day. Cheers. Jack D. Senior Manager Customer Relation Department ************** **************************** CIK SuperFibre is the future! 1000M fibre internet is available in thousands of buildings in GTA, GVA and Montreal. For service availability in your building, please visit https://************************* Watch over 30 FREE English/French local OTA channels in ON, QC, BC, AB, MB and SK, by renting a TV box, for only $4.99/month. More local TV packages available at https**************************************** Keep your Home and Family safe with CIK's 24/7 Home Monitoring Security Services starting from $9.99/month. https://***************HomeSecurity/Plan Download the CIK app and connect with us 24/7 ! ************************