Business ProfileforCallture Inc

Super frustrating when they indicated the availability of a number, charge my card $2 for no apparent reason then email me the number I wanted is not really available. ***** ****** *** **** ** ******** ** ******* So I'll find another vendor and demand my money back.

Dear Ms. *******, We apologize for the inconvenience you experienced when trying to obtain the phone number **********. We understand your disappointment that the number was unavailable despite being initially indicated as such on our website. While we strive to maintain accurate availability information for our phone numbers, it's important to note that numbers can be reserved or claimed by other customers very quickly and the database involved is not updated in real time. In this case, the number you requested was likely claimed by another customer between the time it was advertised on our website and when you attempted to order it. We want to clarify that the $2 charge was not a fee but rather an authorization hold placed on your card to verify its validity. This is a standard practice in many industries. Authorization holds are typically released by your bank within a few business days, and you should not see a permanent charge on your statement. As a token of our apology for the inconvenience, we would like to offer you a credit for the first month's service charges if you decide to continue with our service. This credit can be applied to any future phone number or service you choose. We appreciate your understanding and hope that this resolution will help to restore your confidence in our service. Please don't hesitate to contact us if you have any further questions or concerns.