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          Red Tag Vacations has 1 locations, listed below.

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            Business ProfileRed Tag Vacations

            Travel Agency
            BBB accredited business

            Contact Information

            400 - 5343 Dundas St W

            Etobicoke, ON M9B 6K5

            Get Directions
            Visit Website
            (905) 283-6020

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            Customer Reviews

            1.16/5

            Average of 51 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            72 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 23/12/2005

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            400 - 5343 Dundas St W, Etobicoke, ON M9B 6K5
            BBB File Opened:
            17/5/2005
            Years in Business:
            20
            Business Started:
            1/5/2004
            Business Started Locally:
            1/5/2004
            Accredited Since:
            23/12/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 50012834 for this business, issued by Travel Industry Council Of Ontario. The expiration date of this license is 31/10/2024.

            These agencies may include:

            Travel Industry Council Of Ontario

            55 Standish Court, Suite 460

            Mississauga ON L5R 4

            888-4518426

            https://www.tico.ca

            Alternate Business Name
            • Redtag ca
            • Red Label Vacations Inc.
            Business Management
            • Deborah Maaskant, Retail Customer Relations Manager
            • Pierre Raymond, Senior Director, Sales and Operations
            Contact Information

            Principal

            • Deborah Maaskant, Retail Customer Relations Manager

            Customer Contact

            • Deborah Maaskant, Retail Customer Relations Manager
            • Pierre Raymond, Senior Director, Sales and Operations
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            72 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            21/02/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I originally booked a hotel in Toronto through redtag on Oct 11, 2023. I needed to add an extra night but was unable to do so as the ability to login into my account was disabled. I was told I would have to do this through email, by making a new reservation and redtag would cancel my original. I asked if I could cancel and just rebook through *******, as redtag advertised my rate as “100%” refundable. Despite this I was told I’d be charged cancelation fees so I just opted to rebook with redtag. I was comparing my new and old invoice and noticed that tax was presumably included in the price originally but was added on in the new invoice. I checked a few other third party booking websites as the prices are typically the same throughout all and noticed that on other websites, the final price including tax and fees is the same price as my new booking BEFOR redtag added on sales tax. **** ***** ** ** ******* **** ******* ****** *** *** ******** ***** ***** ** ******** ************ ****** * ******* ** ********* ** **** ****** ** *** ****** ******** *** ** ***** ** **** ** ********** *******
            Read More
            Read 71 More Complaints

            Customer Reviews

            51 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Stephan B

            25/04/2024

            We booked a trip to cuba, redtag had a 20 year promotion to win your trip back. A few days after we booked we get an email from ****** ****** confirming we won, to fill out form and return, which I did the next day. This was over 2 months ago and I’ve heard nothing back. I’ve talked with redtag on the phone and they can’t help, ****** ****** NEVER answer their phone or return voice mails, or emails. Redtag basically was promoting a ****, I use to always use them for my all inclusive vacations, but never again. ***** ** *** ******

            Red Tag Vacations Response

            03/05/2024

            We appreciate your feedback. A member of our team will reach out to you today to request a copy of the email you received for our internal review. After the review is completed, we will inform you of the outcome of our investigation. Thank you for your cooperation.
            Read 50 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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