Business ProfileforCabins for You

I called the reservation agent and told them that we were interested in 3 Bears and a Mountain condo near Gatlinburg. I said that we needed a condo where the bedrooms were on the main floor. The agent assured me that was the case and that we could walk right in from the parking lot. I made the reservation with a payment of $461.01 on March 22. The pictures on the website did not show stairs to the condo. We told the agent that we needed bedrooms on the first floor of the condo due to not being able to use stairs. I agreed to pay for a "club membership" (promising discounts on attractions) for $14.99 per month. I continued to pay the $14.99 per month in April, May and June on the 23rd of each month. I paid the remaining $461.01 on June 12. My wife and I eagerly awaited celebrating our 50th wedding anniversary with our two friends of long standing. On July 10th  we arrived at the condo and discovered that we had to walk up 22 steps to get into our condo. We were tired after driving over 300 miles so we men asked our wives if they wanted us to check out the condo anyway. We did and the condo was nice but only had a tub. We thought that we could make an exchange for a condo with less steps and a shower. We called the number to report problems. After waiting a long time and making several calls we were told nothing was available that night. My friend's wife was a banker and she found us a motel for the night at a very reasonable rate. The next day I called about making an exchange. I was told that since we had entered the condo we could not cancel or make an exchange. The supervisor said that there was no record of them promising a condo with no steps. She said that we might receive some refund if someone else rented that condo right away. I told them that the condo looked nice but I was going to warn people to make sure about the accessibility if anyone needed that. We received no refund and heard nothing further from them. We did continue to have $14.99 withdrawn from our checking account each month. A lot of nerve, but my fault for not canceling right away. I assumed that they would. We ask for the $981.97 we spent before July 8, 2023.