Business ProfileforSummit Cabin Rentals

Rented a cabin called Pappy's Peak at the address of 760 Ski View Lane in Sevierville TN. 37876 on 3/18/2023 until 3/21/2023. Checked in at the cabin around 4pm where the temperature at the on the thermostat was set to 60 degrees where outside the temperature was at 46 degrees. So I immediately put on the heat where I started to notice that the heat was blowing out cool air. So I put on the fireplace in the living room. While my kids where downstairs they kept complaining that it was cold in here. So we looked for ticker covers in the cabins there were none. So on 3/19/2023 I call my travel agent who I also book with by the name of ***** and I confirm with her and advised her that the heat is not working in here where she stated that there's nothing that she can do about the and put on the the emergency heat where my husband has already did that and set it 80 degrees and still no heat. Then I advised her that these blankets in here are very thin the she stated that she can do something about that. ***** stated that she will call the office to get some extra blankets. ***** also stated that you know that these cabins don't have good installation where this is not the first cabin that I have rented from them in the cold months where they stayed pretty warm. The temperature on the 3/19/2023 was at 36 degrees and we had a freeze alert warning so the maintenance guy came in about a hour with 4 throws and also brought 2 space heaters. The office was aware of the heating situation but no came to fix the problem. so again we froze another night . So we decided to have all 6 of my family member sleep in the living room by the fireplace for that was the only heat that the cabin provided. Had to take showers where the vent in the bathroom blew out cold air so everyone in the cabin got a cold. We had to use the oven in the kitchen to leave it open to get warmth in the cabin as well. the cabin sleep 10 people but no one was able to use the downstairs it stayed at the temperature it was about 60 degrees like it was on 3/18/2023. So the day we left I called Summit Cabins Rental office and spoke with *** where she advised me that she was going to investigate and call me back. I told her I spent a lot of money on this cabin for it not have any heat and I wanted to be compensated for what I spent in the amount of $767.32. Where she said that they compensated me when they brought the 4 throws and 2 space heater. So I asked for the office manager and they said they will call me back. Waited for her to call me back which she did by the way her name was ****** which she advised me that she was ***** boss I explain the situation to her again she apologized to me and said that there nothing that she can do on this trip and stated that I should of called the office I said did on 3/19/2023 and spoke to ***** how do you think I got the throws and the 2 space heaters. Then she said well there nothing I can do on this trip but on your next trip ask for me for I can give you a discount. At that point I was tired of arguing with the staff and just hung up. What I want is my money back when I signed the contract. When you book with us, you’re booking with a team of people completely dedicated to making sure your vacation exceeds your expectations from the time of confirming your stay until you check out. Any Mechanical Failure will be taken care of if not they will move use to another cabin they never gave us a option we just froze in a cabin with no heat with the coldest night 3/20/2023 with the temperature of 26 degrees. Please help me resolve this issue. Thank you