Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

eHarmony, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • eHarmony, Inc.

      10900 Wilshire Blvd Fl 17 Los Angeles, CA 90024-6522

      BBB Accredited Business
    • eHarmony, Inc.

      10900 Wilshire Boulevard; 17th Floor Los Angeles, CA 90024

      BBB Accredited Business

    Business ProfileforeHarmony, Inc.

    Online Dating Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 632 Customer Reviews

    Customer Complaints

    2,173 complaints closed in last 3 years

    665 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/11/2001

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    eHarmony, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • eHarmony, Inc.

        10900 Wilshire Blvd Fl 17 Los Angeles, CA 90024-6522

        BBB Accredited Business
      • eHarmony, Inc.

        10900 Wilshire Boulevard; 17th Floor Los Angeles, CA 90024

        BBB Accredited Business
      Location of This Business
      10900 Wilshire Blvd Fl 17, Los Angeles, CA 90024-6522
      Years in Business:
      24
      Business Started:
      12/1/1999
      Business Incorporated:
      7/24/2008
      Accredited Since:
      1/11/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Cathleen Gwaltney, Senior Manager
      • Mr. Carlos Robles, Chief Customer Officer
      Contact Information

      Principal

      • Ms. Cathleen Gwaltney, Senior Manager

      Customer Contact

      • Ms. Cathleen Gwaltney, Senior Manager
      • Mr. Carlos Robles, Chief Customer Officer

      Industry Tip

      BBB Tip: Choosing a dating service

      Customer Complaints

      2,173 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I signed up for EHarmony dating site. They advertise that you can cancel your membership at anytime. Within 5 days I realized that this particular site was not for me. I was willing to pay for the month however cancel any future membership months. The company advised me that because I signed up for a 24 month subscription I would be required to still make the monthly payments for another 23 months. They advertise that you can cancel at any time. I did cancel, however they stated my cancellation would take affect in June 2026. I would like to have my membership cancelled now so that I am not billed any further months.
      Read More

      Customer Reviews

      632 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Val N

      1 star

      07/19/2024

      Don't waste your time. There are little to no real matches, most of them are at least 150 - 300 miles away, I canceled my membership after not using the app for 9 months because they make you pay for the entire year within the first 4 months. I then canceled my subscription in May 2024, and was charged $119.70 in June and told they would not refund it. Poor customer service. I do not recommend this app!

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.