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Find a Location

Spokeo, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Spokeo, Inc.

      556 S Fair Oaks Ave #101-179 Pasadena, CA 91105-2656

      BBB Accredited Business

    Business ProfileforSpokeo, Inc.

    Information Bureaus
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 168 Customer Reviews

    Customer Complaints

    558 complaints closed in last 3 years

    199 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2009

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    556 S Fair Oaks Ave #101-179, Pasadena, CA 91105-2656
    Years in Business:
    18
    Business Started:
    4/7/2006
    Business Incorporated:
    4/11/2006
    Accredited Since:
    2/1/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • spokeo.com
    Hours of Operation

    Primary

    M:
    5:00 AM - 8:00 PM
    T:
    5:00 AM - 8:00 PM
    W:
    5:00 AM - 8:00 PM
    Th:
    5:00 AM - 8:00 PM
    F:
    5:00 AM - 8:00 PM
    Sa:
    5:00 AM - 8:00 PM
    Su:
    5:00 AM - 8:00 PM
    Business Management
    • Mr. Harrison Tang, CEO
    • Ms. Sienna Perez, Director of Customer Care
    Contact Information

    Principal

    • Mr. Harrison Tang, CEO

    Customer Contact

    • Mr. Harrison Tang, CEO
    • Ms. Sienna Perez, Director of Customer Care
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    558 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I cancelled my subscription to Spokeo in January 2023. They have been billing me $29.95 per month since then. When I called them to find out what's going on, they told me I don't have an active account so they can't stop billing me.
    Read More

    Customer Reviews

    168 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carol C

    1 star

    07/15/2024

    I accepted Spokeo's $0.95 one week free trial and go absolutely no info about two people that I could get on free public sites. I got a LOT of Spokeo offers for paid subscriptions of sites that would (supposedly) give me more, detailed info. As far as I'm concerned, Spokeo is nothing more than a platform to lead users to paid, more detailed websites.

    Spokeo, Inc. Response

    07/17/2024

    Dear *****:

    I am deeply sorry to hear this. I received your customer review to the ********************** page for Spokeo, on July 15, 2024 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

    Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

    When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.

    If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.

    I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

    Thanks
    -Spokeo *************

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