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Find a Location

LegalZoom has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LegalZoom

      954 Villa St Mountain View, CA 94041-1236

      BBB Accredited Business

    Business ProfileforLegalZoom

    Legal Document Help
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.49/5stars

    Average of 4,801 Customer Reviews

    Customer Complaints

    1,480 complaints closed in last 3 years

    734 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2001

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We launched LegalZoom to make legal help accessible to all. Supporting small business owners with business formation, attorneys, and tax services.

    Business Details

    Location of This Business
    954 Villa St, Mountain View, CA 94041-1236
    Years in Business:
    25
    Business Started:
    7/12/1999
    Business Incorporated:
    2/8/2007
    Accredited Since:
    11/1/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • LegalZoom.Com, Inc.
    Hours of Operation

    Primary

    M:
    5:00 AM - 7:00 PM
    T:
    5:00 AM - 7:00 PM
    W:
    5:00 AM - 7:00 PM
    Th:
    5:00 AM - 7:00 PM
    F:
    5:00 AM - 7:00 PM
    Sa:
    7:00 AM - 4:00 PM
    Su:
    7:00 AM - 4:00 PM
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1,480 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    On February 29th, 2024, a purchase of the LegalZoom *************** was purchased to simply file to the Colorado Secretary of State to form an LLC, with no other add-ons, stipulations nor obligations per the agreement. However, only after a review of multiple charges, have discovered there have been additional deceptive charges for additional services and fees that were neither clearly disclosed nor agreed upon.Specifically:1.Description of Charges: On March 1st, 2024, an unauthorized amount of $199.00 was charged to this account for . This charge was not part of the initial agreement or clearly explained at any point during the transaction.2.Deceptive Practices: The charges applied appear to be the result of misleading information or lack of clear disclosure during the sign-up process. As a consumer, I am entitled to full transparency regarding any and all fees associated with services rendered.3.Impact: These unauthorized charges have caused [describe any inconvenience or financial impact, e.g., "financial strain," "disruption to my budget"].As a remedy, the following terms constitute the demand:1.Full Refund: A full refund of the deceptive charges amounting to $398.00. This includes all charges applied without proper disclosure or consent.2.Confirmation of Cessation: Written confirmation that no further unauthorized charges will be applied to my account.
    Read More

    Customer Reviews

    4,801 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    michael g

    1 star

    07/23/2024

    Never again. Called to cancelled account 30 days before renewal. Said they needed written paper work uploaded to close account. Also mailed a letter to close account. Submitted paper work. Account auto renewed at 5:00 am on the original renew date. Called and blocked my account and called ********************** to close my account. Was my paper work received no they said.. Still renewed. Asked for a refund on the day it renewed. NO! NO REFUNDS! I have to pay for a full year. No partial refund. No credit. Nothing. Horrible company. 1 star.

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