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Find a Location

Dollar Shave Club has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDollar Shave Club

    Razors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 98 Customer Reviews

    Customer Complaints

    289 complaints closed in last 3 years

    99 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/11/2012

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13335 Maxella Ave, Marina Del Rey, CA 90292-5619
    Years in Business:
    13
    Business Started:
    6/30/2010
    Business Incorporated:
    1/13/2012
    Accredited Since:
    5/11/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C3447950 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Dollar Shave Club, DSC
    Business Management
    • Mr. Ken Mirch, Vice President
    • Mr. Trent Hoerman, Director
    Contact Information

    Principal

    • Mr. Trent Hoerman, Director

    Customer Contact

    • Mr. Ken Mirch, Vice President
    • Mr. Trent Hoerman, Director

    Customer Complaints

    289 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/20/2024

    Complaint Type:
    Order Issues
    Status:
    Resolved
    I have tried to cancel my subscription with Dollar Shave Club off and on for over a year. They say that sign-in information is no longer accepted. I did as they asked, but nothing worked. I don't need them anymore. 80 years old and at the lower end of Social Security with no other income. Can you help me cancel my Dollar Shave Club membership?
    Read More

    Customer Reviews

    98 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    STAN A

    3 stars

    04/16/2024

    Have been with DSC for several years. Seems it has becomming more and more a headache dealing with them. I received an e-mail a few days ago that I needed to change my payment options. I had had to change my credit card twice in the past month deu to credit card fraud, apperantly I did not have the current one updated on file. The shortcut on the e-mail takes me to the home page, but I can't access anything to change my payment options. I tried just logging on to the site, but get the same problem. When I am on the site, it shows I have no subscritions. I have been with DSC almost from they started so I am not a new customer, and haven't made any changes in a few years. I also get a notice that if my account is before 2023, I need to setup/update account. I click on this and they sent a code to my phone, the box to put the code in quickly comes up, than disappers. I treid going via chat for help. It was late before the weekend and they said they would be available 900 Monday. (to chat with someone?). I sent an e-mail to them. I went back on Monday morning and got the same message and they told me to leave an e-mail, which I did again. The phone number doesn't seem to get me anywhere. I have had problems before, in the past, and each time it gets harder and harder to resolve simple problems. My e-mail had also changed, but that is reflected in my account, and I am able to get e-mails form DSC through the new e-mail account.

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