Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Defense Tax Group Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDefense Tax Group Inc

    Tax Return Preparation

    At-a-glance

    Customer Reviews

    4.41/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    817 4th St Apt 308, Santa Monica, CA 90403-1223
    BBB File Opened:
    5/14/2014
    Years in Business:
    11
    Business Started:
    8/1/2013
    Business Incorporated:
    8/15/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Business Management
    • Mr. Christopher Solton, Managing Partner
    Contact Information

    Principal

    • Mr. Christopher Solton, Managing Partner

    Customer Contact

    • Mr. Christopher Solton, Managing Partner
    Additional Contact Information

    Fax Numbers

    • (310) 946-0401
      Primary Fax

    Industry Tip

    BBB Tip: How to choose a tax preparer in the U.S.

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    27 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Billy S

    1 star

    05/06/2024

    I called to complain and ask for my money back I have never been berated over the phone by business like this before. They told me I would not get my $500 back. he said I needed to read my agreement that I signed and that I probably couldnt read it because I only have an IQ of 40 and that Im not smart enough to read and I should have my friends read it for me. He found out my profession and insulted me professionally insinuating that I am not capable of doing my job and that I take advantage of people. He called me 11 years old and stated that ** only calling him to impress a female in my vehicle. I was shocked that he would go on a rant so long and still consider himself a professional representing defense tax partners. I strongly dont recommend this company after my interaction with them. Since that phone call, I have received four emails from them warning me that I dont want to take further action because they know attorneys and this would be very costly to me. Then they quoted to real estate law/regulations at me, threatening me with the department of real estate in ******* that they would take action against me. I never had them as a client of mine or represented them in real estate in any fashion. I called for their help for my deceased Fathers estate and I felt taken advantage of, called for restitution and then they became very angry. They made many threats to shut me up from complaints or negative reviews. To be honest, I am scared to leave this review because now Im afraid there are going to try to do something to *** me or to take me to the department of real estate. However I know I didnt do anything wrong so I should be fine and I dont want further headache, but being threatened like this I feel I have to warn the public.

    Defense Tax Group Inc Response

    05/07/2024

    **********************, we are sorry to hear about this situation. You contacted us on 4-22-24 and hired us to do a compliance call and collections hold for your back tax issue. Once you signed the agreement and paid, we immediately contacted the *** on your behalf on 4-22-24, and negotiated 30-day collections hold on the over $90,0000 in back taxes you owed.

    We also pulled your Account Transcripts and Wage and Income transcripts in order to provide you a complete explanation of your severe back tax issue and the extreme collections situation you were in. 

    Your collection hold is valid until 5-22-24, we highly recommend you getting yourself protected due the large amount owed to the ***.


    Twelve days after we completed the compliance call and collections hold you requested your money back. We did everything we agreed to and more, but you wanted a refund.


    I am not sure why you would hire a company, sign a legal and binding contract and then demand a refund after they have done the work you wanted them to?


    That said, if any person at our company spoke to you in the way you are claiming, EVEN after you tried to cancel after all contracted work was done, that is 100% unacceptable.


    I would like to apologize on behalf of the entire team.

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.