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      Country
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          Find a Location

          Car Keys Express/iKeyless has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Car Keys Express/iKeyless

              12101 Sycamore Station Pl Ste 140 Louisville, KY 40299-2114

              BBB Accredited Business
            • Car Keys Express/iKeyless

              829 E Jefferson St Louisville, KY 40206-1617

              BBB Accredited Business

            Business ProfileforCar Keys Express/iKeyless

            Key Control Systems
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.83/5stars

            Average of 36 Customer Reviews

            Customer Complaints

            24 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/16/2016

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Discount automotive key replacement solutions for businesses and consumers 

            Products & Services

            On-site, Mobile Key Replacement, In-house Key Replacement Support, Retails Solutions, DIY Consumer Key Replacement Products, Manufacturing, Reconditioning Services , Snap Key

            Business Details

            This is a multi-location business.

            Find a Location

            Car Keys Express/iKeyless has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Car Keys Express/iKeyless

                12101 Sycamore Station Pl Ste 140 Louisville, KY 40299-2114

                BBB Accredited Business
              • Car Keys Express/iKeyless

                829 E Jefferson St Louisville, KY 40206-1617

                BBB Accredited Business
              BBB File Opened:
              7/7/2008
              Years in Business:
              18
              Business Started:
              1/1/2006
              Business Started Locally:
              1/1/2006
              Business Incorporated:
              2/8/2008
              Accredited Since:
              6/16/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Car Keys Express
              • iKeyless, LLC
              Business Management
              • Mr. Mark Lanwehr, Owner/Manager
              • Mr. Shane Goin, Project Manager
              • Mr. Scott Fitzpatrick, CFO
              • Mr. Matt Miranda, Director of Operations
              • Mr. Larry Borden, Compliance Officer
              • Ms. Murray Hahn, HR Generalist
              Contact Information

              Principal

              • Mr. Mark Lanwehr, Owner/Manager
              • Mr. Shane Goin, Project Manager
              • Mr. Scott Fitzpatrick, CFO

              Customer Contact

              • Mr. Shane Goin, Project Manager
              Additional Contact Information

              Fax Numbers

              • (866) 434-7312
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/01/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My name is ****** *******, on Friday January 26th I lost the keys to my car. I went to a Toyota dealership to get a replacement key. i explained that I needed the key the same day as I do have a baby and also work. An employee was able to get me in contact with her husband **** *** who works for Car Key Express. He said he would meet me at my home and would be able to get me a new car key that day. I met him at my place in Spencer Massachusetts. **** was alone working on my vehicle while I was waiting in another vehicle with my 7 month old child because it is cold here in January. **** finished his work, gave me the keys and left. I paid $200 dollars for those keys. That same Friday I went downstairs later that day to use the car it would not start. i reached out to **** all weekend and he never got back to me. On Monday January 29th I reached out to the company Car Key Express where they refused to work with me. They told me the technician **** *** has to come back himself and fix the problem. I was finally able to get a hold of **** and a time he would be here. Once he got here he said the key wasnt the issue that I needed a new battery. I went and bought a new battery and that was not the problem, I called a mechanic to come inspect the vehicle and he said everything is working fine and it must be an electrical issue caused by **** ***. i then called Car Key Express again and explained to them that my car will not start since **** *** worked on the vehicle. I spent $200 dollars on those keys. After calling the company all day and getting nowhere I was finally transferred to a manager named Corey, who also gave me a hard time. Stating that the technician does not have to come out if he does not want to. I was told someone would come out Thursday February 1st, i called and texted the technician and have gotten no reply. I would like a refund & to pay for the electrical issue caused by their technician **** ***. The invoice # from *** ***********
              Read More

              Customer Reviews

              36 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cyn S

              1 star

              03/07/2024

              The worst ! Sold me a aftermarket key fab that battery died in two days . Supposed to be a new one ! One week later hasn't replaced it ! Doesn't return calls or answer phone. Terrible in every way !!!!!

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

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