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      Country
          Country

          Find a Location

          KYGUNCO/ Kentucky Gun Co. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Kentucky Gun Company

              401 Glenwood Dr Bardstown, KY 40004-3256

              BBB Accredited Business
            • Kentucky Gun Company

              2301 Nelson Miller Pkwy Louisville, KY 40223-2191

              BBB Accredited Business

            Business ProfileforKYGUNCO/ Kentucky Gun Co.

            Gunsmiths
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.54/5stars

            Average of 116 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/25/2018

            Years in Business: 78

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            KYGUNCO is a retail and online store offering firearms & ammunition, archery & bows and knives for purchase. They also provide Gunsmith services and an indoor practice range.

            Products & Services

            Firearms, Bows, Ammunition, Indoor practice range, Gunsmith

            Business Details

            This is a multi-location business.

            Find a Location

            KYGUNCO/ Kentucky Gun Co. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Kentucky Gun Company

                401 Glenwood Dr Bardstown, KY 40004-3256

                BBB Accredited Business
              • Kentucky Gun Company

                2301 Nelson Miller Pkwy Louisville, KY 40223-2191

                BBB Accredited Business
              BBB File Opened:
              5/9/2000
              Years in Business:
              78
              Business Started:
              1/1/1946
              Business Started Locally:
              1/1/1946
              Business Incorporated:
              1/1/2002
              Accredited Since:
              6/25/2018
              Type of Entity:
              Corporation
              Alternate Business Name
              • Kentucky Gun Company
              • KYGUNCO
              Hours of Operation

              Primary

              M:
              9:00 AM - 6:00 PM
              T:
              9:00 AM - 6:00 PM
              W:
              9:00 AM - 6:00 PM
              Th:
              9:00 AM - 6:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. Patrick Hayden, Owner/Member
              Contact Information

              Principal

              • Mr. Patrick Hayden, Owner/Member
              Additional Contact Information

              Fax Numbers

              • (502) 348-6211
                Other Fax

              Email Addresses

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/30/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Bought a FN 509 cc Edge they shot this gun multiple times. Then proceeded to tell me it was the manufacture. Said they would send a replacement. Would be 1-2 weeks, I said that was fine. One week went by so I called and spoke with a guy there, He said they just received the new firearm. They would send it out the next day. Today I get a phone call from Danelle that they received the old firearm and they would clean it and send it back to me. So I asked when they said they would get me a replacement and now what has changed? They are back tracking to just clean the old one and send it back to me. Not standing behind their word is not trust worthy while spending 1300 dollars with them. So now I am weeks out to get the same gun I could have cleaned myself. Could have told me up front they weren’t going to get me a replacement that they would just clean it.
              Read More

              Customer Reviews

              116 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Marcel A

              1 star

              03/16/2024

              I suffered discrimination and defamation from this company. Today 3/16/2024 i went through a very unpleasant situation at this company bardstown ky location. I was falsely acused of trying to make a straw purchase based just on asumptions not on facts. Nonetheless i was not trying to make a straw purchase i went to this store to buy a suppressor and waited in line almost 30 minutes and when it was almost my turn i was approached by a lady that claimed to be the store manager and she told me that she could not sell me a firearm because someone said to her that i received money from a person in the parking lot and that is a total lie as i walked inside as soon as i pull up to that parking lot. She refused to give any proof she refused to look at the cameras and when i told her that there must be a confusion she said that the description she got was my description. I don't even know if i should believe that story or if that was just an excuse to not sell me anything and i told her that i was not there to buy gun i was there to buy a suppressor. She refused to sell me anything even ammo. I felt very offended and i believe this is racially motivated since i'm hispanic. I'm very frustrated and i did not deserve to be treated like this i have been a customer for this company for about 8 years and i have spent thousands of dollars at this company. She accused me based on something thag she was told but she didn't even bother to find out the truth that i was not the person that some supposedly saw in the parking lot. Anyways i will not return to this business and i felt humiliated by that store manager. I was a frequent customer but not anymore this is not how you treat your customers i will spend my money somewhere else but the part that hurt me the most was the false accusations and the discrimination i received.

              KYGUNCO/ Kentucky Gun Co. Response

              03/18/2024

              Marcel, KYGUNCO does not discriminate. We serve all law-abiding individuals with the utmost respect and courtesy. In accordance with federal law we cannot allow straw transactions. Thank you for your understanding.

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

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